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iPhone updated paused and won't resume

Started the update and it paused and I can’t get it to resume


[Re-Titled by Moderator]

iPhone 8 Plus

Posted on Sep 20, 2019 4:15 PM

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Question marked as Best reply

Posted on Sep 22, 2019 10:12 AM

Hey there Jscheibs,


Thanks for reaching out to Apple Support Communities. I understand you’re having some issues completing an iOS update on your iPhone. I’ll be happy to help with this.


Make sure your iPhone is connected to a power source and good Wi-Fi network and see if the update continues. Using a VPN or proxy connections might prevent your device from contacting the iOS update servers.


If these steps don’t help, go through the steps in this link for help with completing the update:


Get help with over-the-air iOS updates


If you continue to have issues downloading or installing the update, try using a computer with iTunes to complete the process. You can find more info on how to do this here:


Update your iPhone, iPad, or iPod touch


Best wishes.

1 reply
Question marked as Best reply

Sep 22, 2019 10:12 AM in response to Jscheibs

Hey there Jscheibs,


Thanks for reaching out to Apple Support Communities. I understand you’re having some issues completing an iOS update on your iPhone. I’ll be happy to help with this.


Make sure your iPhone is connected to a power source and good Wi-Fi network and see if the update continues. Using a VPN or proxy connections might prevent your device from contacting the iOS update servers.


If these steps don’t help, go through the steps in this link for help with completing the update:


Get help with over-the-air iOS updates


If you continue to have issues downloading or installing the update, try using a computer with iTunes to complete the process. You can find more info on how to do this here:


Update your iPhone, iPad, or iPod touch


Best wishes.

iPhone updated paused and won't resume

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