Phone completely froze while transferring iCloud to a different phone, what can I do? This is iPhone 11 Max Pro
iPhone XS
User profile for user:
rose_10
User level:
Community Specialist
Hello Yaritzagrado,
It looks like your new iPhone 11Pro Max is frozen with an Apple logo while attempting to restore your data to it from iCloud. I'm sure you're anxious and excited to use your brand-now iPhone, so I'd love to give you some steps to help you resolve this.
Take a look at this support article: Apple logo with progress bar after updating or restoring iPhone, iPad, or iPod touch. You'll find it specifically addresses the issue you're experiencing, and gives some good information as to what might be happening. If your device continues to stay like this, especially if it's been the same for at least 30 minutes, make sure you try force restarting as instructed in the "Get Help" section of that article.
Thanks for using Apple Support Communities.
Take care.