iPhone 11 Pro Max Camera issues

Are you aware that the ultra-wide camera and sensor are not in the same league as the wide angle? The ability of the lens/sensor combinations to take the best quality photos from most to least capable are as follows:

• wide angle
• telephoto
• ultra-wide angle

It’s something wrong with how the software is processing images. I could take pretty good pictures and video with just the light from in side my apartment before. Also the front facing camera should not make you look cartoonish ( issue I also have).

@rbrylawski Hi People, I'm Maurice from the Netherlands and Wednesday i was in the Apple Store The Hague and i buy an iPhone 11 Pro Max Gold 256 GB and Apple replaced it today with an brand new gold 256 GB as wel. But i think i have the same issue with the Ultra Wide and telephoto lens. The pictures of the normal lens are great but the other lenses are very Blurry and not sharp I hope its a software issue.

Aplle olso say's the me today that the new modes in the camaera's are in Beta so i really hope that it is a software issue.

The First is a ultrawide lens picture with my new one end the other is a night mode foto with myfirst pro max Gold 256 GB

When you are zooming in than you can see it.

Is this good or bad?

Greatings Maurice

Hi Cuteshenanigans,

here is a screenshot that Apple was just interested in seeing, because this was taken in great lighting. You should know if you have the issue pretty quickly because even in the preview everything will have static over it and lose all of its detail, like you see on the floor.

granted this is just a screenshot, but the actual photo has the issue as well.

https://share.icloud.com/photos/0M3swqeRukOnEiV9DIw0PLMkw

I’m having the same exact issue. It’s definitely a problem with the software, as my old X doesn’t have this problem at all. Look at the grass here. It’s as if iOS is using a grass brush in photoshop to paint texture. It’s horrible.

Other than a poor subject in the first photo, there is nothing crappy about it. In fact, it is as clear as one could possibly hope for. You took the picture with the subject too close to the lens, so if you thought the background should be as clear, you should have composed the photo with the correct lens. The second photo would be more indicative of you moving the phone when the shutter was released in low light. There is NOTHING wrong with the camera on your new phone.

If the problem was the photos app then why would we see the spot on the photos when they were posted in this thread? In this case, the images are being created with an issue that continues to exist outside of the phone so it must be happening during capture.

All this chat about defective handsets baffles me though. As has anyone actually had it replaced, with the issue gone in their new handset?

I don’t think they have - no success stories on this thread at least. Which surely points in the software direction.

You might be right that it is software related. The store display phones at my nearest Apple store have slightly better cam quality than my 11 pro. I’ll give an update later when I get my replacement phone.

I spoke to Apple support tonight to see if maybe they had any ideas and nope. My phone settings are correct, the phone diagnostics are good (no surprise there), and they had no idea what it could be. They told

me to speak with their photo department because they apparently have access to tools the standard support staff doesn’t. We’ll see what happens, but it’s for sure not hardware related which I’m at least happy about.

I’ve also noticed on the poor looking images, if you have one open in the photos app then slide through your apps in multitasking view, and click back on the photos app, there is a momentary flicker on the image. Anyone else get that? All pointing at the photo app software.

The reflections are normal; that is lens flare and will happen when you have bright lights against black in a frame. Even $2000 DSLR lenses are subject to this effect.

This article describes the lens flare well:

Popular Science: The iPhone 11 Pro camera is amazing, but it has a few notable issues

I noticed it on the ultra wide lens. The other two are good but the ultra wide is like... there is this slight but noticeable blur... not sharp images... I guess it's due to the missing focus thus the ultra wide is like more for land scapes with objects which are rather further away than close to you.

Hey I have the same problem!

Mainly with the Ultra wide lens though. I took two pictures where you can clearly see the difference. I took a screenshot to show that it's really just the ultra wide lens that has the issue and as soon as it switches to the normal one the quality is "fine".

I took my phone to the store and got a new one because I thought something was wrong with the phone but the new phone I got has the same issue.

Same issue here. The regular camera app takes photos that presents themselves as a mess in the photos app unless zoomed in and out of or the editing tools are opened. You can actually see the photo clear up when the tools are opened and go back to crap as soon as they’re closed. The same scenes shot at the same time look fine when taken with instagram and Twitter.