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iPhone 11 Pro Max Camera issues

So my iPhone 11 Pro Max camera has an issue straight out of the box. The camera is blurry. It is so bad that my iPhone 6 could take better photos. Using the telephoto lense makes it even worse. It looks like you're watching standard cable. It's fuzzy. The ultrawide does the same thing. Leaving it at 1x helps but it still doesn't like right. Tapping to focus doesn't help. The photos my phone is taking are definitely not what I saw on the keynote. It looks terrible. Also, the interface is just bad. It's hard to use. Also, night mode reveals just how bad the camera is. For a Pro iPhone, I don't believe this deserves "Pro" in it's name. Or it's hefty price.


[Edited by Moderator]

Posted on Sep 21, 2019 5:07 AM

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Posted on Sep 22, 2019 8:00 AM

I’m having the same problem to. I have the 11 and the camera looks like it’s an android. i’m so confused. I still have my X and I took pics on both and my X takes better pictures. I hope it’s a big problem and now how the camera really is.

1,115 replies

Oct 22, 2019 8:19 AM in response to SergioRZ

I apologize if I am stating the obvious here, but judging photos taken with the ultra wide camera by how they look when you crop into a small portion of them is antithetical to the purpose of that lens. The entire reason you would take a photo with that lens would be to get a much larger vista. Think about it this way:


  • All three cameras are capturing their image on a 12MP sensor.
  • This means that a photo captured by each lens is comprised of 3024 × 4032 pixels.
  • The ultra wide angle lens is capturing 4 times as much of the real world as an image that is captured by the wide angle lens. (see the image below from Apple's demo photos where the wide angle capture is highlighted and the additional image that would be captured with the ultra wide angle lens is dimmed)
  • Be definition the ultra wide photos will be four times less sharp than an image taken with the wide angle lens. The images are displaying 4 times as much information with the exact number of pixels.
  • Solution: stop cropping in closer on images taken with the ultra wide angle lens. Only use it for images where you want the very large image.


Nov 5, 2019 12:06 PM in response to Travis4270

That is so completely NOT the results I've had with my iPhone 11 Pro Max that I would say you should take your phone in for service if that is actually true.


Genius Bar Reservation and Apple Support Options - Apple


This is by no means a photo which is anything more than a quick snapshot I took while at a stop light - it was even rushed as the light had just turned green and so isn't even straight, but the sharpness and resolution is incredible and something you would have needed a DSLR to produce just a few years ago.


Sep 29, 2019 2:21 PM in response to lobsterghost1

he man here are 2 photo's from me taken from myself the neighbor has taken the pictures.


One is with the normal lens and the other is with the ultra wide angle lens. Are you sure there is nothing wrong with my phone? Because when i zoomed in o the wide angle photo the background is very unsharp and grainy and the colours are not beautiful.. also you see a sort of reflection from the TV.


the Normal lens photo is perfect. Greetings Maurice



Normal Lens


  1. UltraWide lens Photo

Oct 4, 2019 11:44 AM in response to magicbigsi

magicbigsi wrote:

So I’ve been conducting some tests, my biggest issue is the strange blurry effect the built in camera app adds to photos in low light, the X and XS don’t do this


That's actually entirely different, it's Night Mode.


Basically in low light, the iPhone 11/11 Pro will take multiple exposures over a period of time to be able to take a better quality picture in low light, but the downside is it will take one to two seconds to do so, and if you move at all there will be blur.


iPhone 11 and iPhone 11 Pro camera features - Apple Support

Oct 4, 2019 8:12 PM in response to Eustis9

Precisely.


Apple judges severity of issues from the amount of contacts they have directly from consumers about them.


Store staff is trained to deal with hardware swaps rather than software issues, and though support personnel sometimes read Apple Support Community threads, it is by no means a regular occurrence. This forum is intended for Apple users to help other Apple users, not to engage with Apple itself.


The best way to get action on a bug or misbehavior is to contact Apple Support directly:


Contact - How to Contact Us - Apple



Oct 8, 2019 4:54 PM in response to Eric Shawn2

An iPhone almost never comes with the latest version of iOS installed, if the latest version came out within the past week or two. That is especially true this year when we have had four version of iOS 13 already. The phones have to be assembled, boxed, and shipped from China. They are not updated once they are boxed up.


As to iTunes, I want to be very specific. What I mean is to restore the phone from a complete iOS image. I am referring to the instructions here:

https://support.apple.com/guide/itunes/restore-to-factory-settings-itnsdb1fe305/mac


As to whether or not to overlook some of the samples in here, I can't answer that better than rbrylawski has in his many posts.

Nov 23, 2019 3:47 AM in response to Travis4270

You may want to take your phone in to be examined, as I don't see the other issues you mention.


As far as flare goes, it's just an inescapable effect that occurs with a complex lens of that size; if you can find a way to eliminate it, Apple, Google and Samsung would like to talk to you as would Canon, Nikon, Tamron and Zeiss.


I've never seen Camera "freeze up."


Genius Bar Reservation and Apple Support Options - Apple

Dec 7, 2019 12:49 PM in response to Travis4270

This is a picture of the Pixel 3a:


https://discussions.apple.com/thread/250650572?answerId=251751314022#251751314022


The Pixel 3a is known for its excellent camera but shows quite the same quality as the iPhone 11 considering flares and ghosting. This is just a side effect of the current camera technology in phones. I can upload the same photo taken with the iPhone 11.

Dec 19, 2019 11:58 AM in response to Fischerfritz

I'm guessing you haven't read all 55 pages of this thread. If you had, you would not be making that assumption about me. The bottom line is that it is you who is making the blanket assumptions, not me. Please see my detailed response on this front earlier in the thread here:

https://discussions.apple.com/thread/250650572?answerId=251758119022#251758119022


iPhone 11 Pro Max Camera issues

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