camera is not working after ios 13 update
my camera was working this morning and then my phone update to the new ios 13 and now my camera will not work and the camera background is black.
iPhone X
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my camera was working this morning and then my phone update to the new ios 13 and now my camera will not work and the camera background is black.
iPhone X
Hey there shepperd74,
Thanks for reaching out to Apple Support Communities. I understand you’re not able to use your iPhone camera as expected after installing iOS 13. I’ll be happy to help with this so you can start using your camera as expected.
Go through the following steps and test your camera after each step to see if this resolves the issue:
-Remove the protective film from the iPhone and any case or accessories and test.
-Test front and rear cameras to see if one or both is affected
-Switch from camera to video or video to camera. Does the black preview stay when switched to different modes?
-Does the issue occur in native iOS apps like FaceTime or Messages?
-Does the issue occur in third-party apps that use the camera?
You can find more info on why these steps can help here:
If the camera on your iPhone, iPad, or iPod touch isn't working
Best wishes.
Hey there shepperd74,
Thanks for reaching out to Apple Support Communities. I understand you’re not able to use your iPhone camera as expected after installing iOS 13. I’ll be happy to help with this so you can start using your camera as expected.
Go through the following steps and test your camera after each step to see if this resolves the issue:
-Remove the protective film from the iPhone and any case or accessories and test.
-Test front and rear cameras to see if one or both is affected
-Switch from camera to video or video to camera. Does the black preview stay when switched to different modes?
-Does the issue occur in native iOS apps like FaceTime or Messages?
-Does the issue occur in third-party apps that use the camera?
You can find more info on why these steps can help here:
If the camera on your iPhone, iPad, or iPod touch isn't working
Best wishes.
Let me say this is simple terms, my camera, video went completely black right after the ios13 update. I need it fixed asap since I use my camera for work. I did not break it, the update did. It was working right before the update. So..... admit there is an issue and fix the problem.
I have the same issue . I spoke to the support and they say I need to send my phone off . my flash don't work either . you spend all this money and all they want is to get more money off u . really poor. and I still have a phone with no camera after the update . I have the 13.1.2 update aswell
This problem is NOT RESOLVED OR HELPFUL IN ANYWAY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Such a ridiculous response from Apple Support. Look how many people can no longer use their camera after the iOS 13 update!
Update to 13.1.2 and it fixed my camera.
camera is not working after ios 13 update