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camera is not working after ios 13 update

my camera was working this morning and then my phone update to the new ios 13 and now my camera will not work and the camera background is black.



iPhone X

Posted on Sep 21, 2019 7:33 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 23, 2019 10:24 AM

Hey there shepperd74,


Thanks for reaching out to Apple Support Communities. I understand you’re not able to use your iPhone camera as expected after installing iOS 13. I’ll be happy to help with this so you can start using your camera as expected.


Go through the following steps and test your camera after each step to see if this resolves the issue:


-Remove the protective film from the iPhone and any case or accessories and test.

-Test front and rear cameras to see if one or both is affected

-Switch from camera to video or video to camera. Does the black preview stay when switched to different modes?

-Does the issue occur in native iOS apps like FaceTime or Messages?

-Does the issue occur in third-party apps that use the camera?


You can find more info on why these steps can help here: 


If the camera on your iPhone, iPad, or iPod touch isn't working


Best wishes.

6 replies
Question marked as Top-ranking reply

Sep 23, 2019 10:24 AM in response to shepperd74

Hey there shepperd74,


Thanks for reaching out to Apple Support Communities. I understand you’re not able to use your iPhone camera as expected after installing iOS 13. I’ll be happy to help with this so you can start using your camera as expected.


Go through the following steps and test your camera after each step to see if this resolves the issue:


-Remove the protective film from the iPhone and any case or accessories and test.

-Test front and rear cameras to see if one or both is affected

-Switch from camera to video or video to camera. Does the black preview stay when switched to different modes?

-Does the issue occur in native iOS apps like FaceTime or Messages?

-Does the issue occur in third-party apps that use the camera?


You can find more info on why these steps can help here: 


If the camera on your iPhone, iPad, or iPod touch isn't working


Best wishes.

camera is not working after ios 13 update

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