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iMessage problem

I installed ios13 and now my iMessage and FaceTime won't activate. I tried restarting my iPhone and it still won't work. it tells me that my an error occurred and my account is signed out of iMessage.

iPhone 6s Plus

Posted on Sep 21, 2019 10:21 AM

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Question marked as Top-ranking reply

Posted on Sep 21, 2019 10:27 AM

Have you tried signing into Setting Messages/FaceTime?


Messages - If you get an error when trying to activate iMessage or FaceTime


Messages Troubleshooting

3 replies

Sep 23, 2019 12:39 PM in response to Eric Root

Hey Eric,


I tried this and still nothing. I have also tried the resetting carrier settings, removing and putting SIM card back in, and signing out of Apple ID and cloud as a whole. When I did this last part, it now has a difficult time logging back into apple id and I lost all of my contacts. I also confirmed I can get SMS (it's the only way people can reach me since imessage doesn't work)


Have a call with apple support later will let you know what I find out.

Sep 26, 2019 2:45 AM in response to stefania50

I had this same problem in my iPhone X when upgrading from 13.0 to 13.1. I found a new threads on here with the same issue. I tried everything including restarting, turning iMessage off and on, resetting network settings, logging in and out of iCloud. As a last resort I have reset the iPhone to factory settings and restored from iCloud backup. iMessage worked immediately after restoring from backup.

iMessage problem

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