iCloud Backup gets Stuck / hangs and Photos not being backed up after upgrade to iOS 13

After upgrade from 12.4.1 to iOS 13 (which went fine, no issues).....

when attempt backup (on phone /WiFi), it says “backing up”, then it says “updating iCloud” 1 min. remaining. It hangs there for many hours, twice overnight. Never finishes.


When I then tap the back button to go to the previous settings page, then go back to backup page, it then shows last successful backup time, corresponding to time I did the backup (not including the hours where it was hung up saying “updating iCloud”).


When I then look at the size of the backup, it is far too small, by the amount of my iPhone

photos. I previously backup several times a week for years without this issue. I am well aware of my photo library size (1.2GB) and typical total backup size (1.6GB). But now my backups are only 350MB. This is far less than my photos alone.


Notes:

  • I do NOT use iCloud photos. Never have. It is turned off. Therefore, the photos should be included in a regular backup.
  • iCloud/manage Storage/backups/my phone/choose data to backup Photo library is on.
  • My iPad (iOS 12.4.1) has identical settings and it backs up fine, including it’s photos.
  • I have the 5 GB iCloud storage. The total size of my backups (iPad plus iPhone) is expected to be about only 2 GB (with the iPhone photos, ie the backups I made on both just few hours before updating iPhone to iOS 13).


iPhone X

Posted on Sep 21, 2019 4:17 PM

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Posted on Sep 30, 2019 5:36 PM

iOS 13.1.2 just out, fixed it. Release notes for it mentioned fix for this exact problem.

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4 replies

Sep 25, 2019 7:10 AM in response to jasonflying

I have still got the issues (backup never completes and photos not being included in regular backup even though iCloud Photos is turned off. Several calls to support but not fixed yet.


if you use iCloud Photos, note that photos are not supposed to be included in regular backup because they are already in iCloud Photos (otherwise would be 2 copies of photos taking up your iCloud space).


It’s only when iCloud Photos is off that they are supposed to be included in backup. This is true with other things besides photos too. The more things you turn on to sync in iCloud the smaller your regular backup will be.

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iCloud Backup gets Stuck / hangs and Photos not being backed up after upgrade to iOS 13

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