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Question: My new Iphone 11 pro max stuck at black screen with apple logo.

It is stuck during setup to black screen with apple logo. Pressing/holding/following side button procedure does not have. Looks like apple this time was able to make a terrible product. 

iPhone XS

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Sep 24, 2019 10:19 AM in response to rupaksat In response to rupaksat

Hi rupaksat,


Thanks so much for using Apple Support Communities. It's great to have you here. I see from your post, your iPhone will power on but gets stuck during startup.


If you use the steps in the following article under the section "If your device turns on but gets stuck during start up" are you able to resolve your issue.


If your iPhone, iPad, or iPod touch won't turn on or is frozen


If you've attempted those steps and still experiencing this issue, you can Contact Apple Support for additional assistance.


Kindest regards.

Sep 24, 2019 10:19 AM

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Oct 16, 2019 1:44 PM in response to rupaksat In response to rupaksat

Hi there - I bought my brand new iPhone Max Pro yesterday, and this morning it was only showing a black screen.


I have tried the so-called hard start/restore whereby pressing the Up key, Down key then holding the Home Key for up to 30 seconds is supposed to fix the issue. However, I have done this about 8 or 9 times now - and my phone is still non-responsive!


Do I just take it back to the apple store for a refund or exchange for a new one? Seriously NOT happy in Toronto

Oct 16, 2019 1:44 PM

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Oct 23, 2019 12:57 AM in response to Dolphybear2000 In response to Dolphybear2000

I even opened a return-case! Then, after a day or two I tried to power it on again (by plugging it to the power supply).

It worked… Maybe it was, because the battery was empty then… But: This is very annoying and shameful to Apple! 400(!) people have the same problem - and this is just this discussion here!

Oct 23, 2019 12:57 AM

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Dec 2, 2019 7:18 PM in response to rupaksat In response to rupaksat

THIS worked for me after trying everything else...

Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Side button atleast 45 seconds until you see the Apple logo.

After a minute it comes to life again.

This was from apple support and I was very thankful!


Dec 2, 2019 7:18 PM

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Question: My new Iphone 11 pro max stuck at black screen with apple logo.