Iphone 11 - IOS13 - Apple TV app wont open

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Iphone 11 - IOS13 - Apple TV app wont open

Hi

Hoping this is reasonably simple , I was on an Iphone 6s and on IOS 11. something , on there i found all my videos in "Videos" app , I was told this is now in Apple TV on the new IOS13 but Apple TV has dissapeared from the apps and if i try open if from the app store it says "Cannot open app due to restrictions , please turn off restrictions" Ive checked in the screentime settings and no restrictions are on at all, and I cant find anywhere else I need to do it.

any help would be much appreciated

iPhone XS

Posted on Sep 22, 2019 10:15 PM

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Answer 1

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xdpgunslinger Author

Level 1

6 points

Sep 23, 2019 1:22 PM in response to xdpgunslinger

Ok - I found the answer on another thread for an older version of iOS - Thought I would post it here too just incase anyone needs it.

To fix I just had to manually uninstall the app from : Settings>General>Iphone Storage and fully delete the Apple TV app data from there so that in the app store rather than "OPEN" I had the cloud icon back and could repull the app from the store and it then worked fine.

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Iphone 11 - IOS13 - Apple TV app wont open

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