Sent email shows as unread
Hi - my sent mail is showing as unread on all my apple devices. This did not happen previously - and it's not happening when I log into the email account at source. Does anyone know how I can stop this? Thanks
Question marked as
Best reply
User profile for user:
raina_b22
User level:
Community Specialist
Hi hcandaj,
Thank you for posting. If I understand correctly, your Sent folder items seem to be counting toward the number of emails shown in your Mail app badge icon; is that right?
You mentioned this is happening on a few other Apple devices, but not in webmail. Which devices and software versions are you using?
As a start, try tapping Settings > Notifications > Mail, and tap the account or accounts that seem to be affected; then, toggle Badges to off and then on. Does that help?
If not, try to Restart your iPhone, iPad, or iPod touch and test again.
If you haven't already, you might try updating to iOS 13.1 as well: How to back up your iPhone, iPad, and iPod touch and Update your iPhone, iPad, or iPod touch
If you find the same issue persists across multiple devices after updating, that's when you may want to reach out to Apple directly: Contact Apple Support
Take care.