IOS 13 Icloud email not being pushed

Ever since the update to IOS 13 my icloud email is no longer being pushed to my iPhone. I have to manually fetch.

It is being pushed to my watch properly.

Even when it goes to my watch, it is not in my phone email app, nor is there any badge or notification till I fetch it.


I have restarted multiple time

Turned off and on Push

Uninstalled/re-intalled the mail app

Turned off and on notifications


I have tried this with wifi on and wifi off

toggle airplane mode on and off


All through out this my Watch series 3 works as it always has with the email, it comes in pushed.

Email is pushed when viewing it on my web browser with icloud.com


iPhone 8

Posted on Sep 23, 2019 8:32 AM

Reply
48 replies

Feb 14, 2020 12:07 PM in response to SprManKalEl

iCloud is not using an Exchange server.


The bugs aren't residing on iCloud.com. They are residing in iOS 13. Their team is well aware of this and these issues have been brought to the attention of the most senior people in Apple's software team. I also am aware that they are familiar with the dissatisfaction that many of us are having with iOS 13. One of the big issues is, "how did we get here"? Another one is "why halfway through a development cycle are these bugs still here"?


Apple is aware of this. The issue is - will they change the underlying problems that allowed this to take place. I'm not one to pull the "this wouldn't have happened with Steve" stuff. But one should consider if delegating everything away like Tim Cook does contributes to this failure. Is there an issue at Apple where responsible parties don't "feel" the responsibility as there doesn't appear to be consequences for the sloppiness? That's not a rhetorical question - I mean it legitimately.


Apple can make a good argument though - they can say their stock and sales are stratospheric and they are making galactic amounts of money. However, this type of disconnect is how systematic failures take down large organizations. "The larger they are the harder they can fall". No one can say with a straight face that iOS 13 hasn't tarnished the reputation that Apple developed and cultivated over decades - despite the sales numbers.


I can mention many other serious bugs in iOS 13 that Apple is aware of (and presumably working on) which are just shameful. But this isn't the correct forum to do so.



Nov 19, 2019 3:40 PM in response to scubaphish

I've had this same issue since iOS 13 was released. None of the recent updates have made any difference. Emails are NOT being pushed to my phone. Once I open the app, it fetches and they download. I’m missing critical emails and can’t wait to manually refresh my mailbox. I have checked all options (push, fetch, etc), signed in/out of iCloud, and tried to reinstall the mail app but no luck.

Feb 14, 2020 12:03 PM in response to Randy-12

So let me tell you what I’ve experienced and maybe you guys can test this out yourself. BTW...I have been working very closely with a support rep who has been helping me get information to Apple.


Anyway, I have noticed that I will receive a notification of a new message on my iPad, then my iPhone and when I sign into iCloud.com the mail isn’t there. I have waited up to 10 minutes with multiple refreshes to iCloud.com for the message to appear. I read it on iPad and it stays unread on iPhone and iCloud. I read it on iPhone and it stays unread on iPad and iCloud. I read it on iCloud and it stays unread on iPhone and iPad.


To the best of my knowledge, iCloud is an exchange server. This means that the devices should be communicating with the server and messages and their statuses synced across within seconds. This is how it happens with my company email on Office 365 but not with iCloud. It used to happen this way but does not any longer. Go ahead and check it for yourself.



o have also tested this with my company email. I added it to my iPhone so that I could receive messages in the Mail application. I sent a message from my Gmail account to my work account. I read it on my iPhone and, within 10 seconds, it was marked as read on Outlook on my laptop.

Feb 14, 2020 2:03 PM in response to SprManKalEl

I never said it was “easy” to fix. They broke something that wasn’t broken in iOS12.

This issue has nothing to do with the mail “application”. It won’t matter which one you use. It is an iOS 13 issue and an iCloud issue.


It’s not the job of the senior person to explain the “intricacies” of writing code to me. And it’s not his job to make excuses for sloppy work to me. It’s his job to make sure that what a 1.4 trillion dollar company does with unlimited resources isn’t buggy.

And don’t assume that I haven’t provided plenty of logs and account access to Apple’s senior folks. There are plenty of other bugs (serious) in their mail system. Especially in their own email (iCloud.com) which is frankly embarrassing. One would think their own email would be more likely to play nicely with their own system.


Buggy is what iOS13 is. Even if you make excuses about something you really don’t know much about except “thousands of lines of code”. Even if you say yours works fine. Even if you say “it’s just email”.


I politely suggest you look into that. Google is your friend. Which is why Bloomberg already reported in terms of major quality issues in the software engineering team.




[Edited by Moderator]

Dec 12, 2019 7:38 AM in response to hiasdfasd

What's frustrating is that I’m using the 11 Pro and Apple Watch Series 5 and I’m not getting my notifications on my watch. If I restart it, they start coming for a little while then stop. When I do receive the notifications on my phone, I go to the app and I have to wait for the messages to download. When I clear them it takes a minute to clear the badge after closing the app. Fun part is that nothing I do on my phone syncs to my iPad. I’m not getting important emails but it’s still frustrating.

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IOS 13 Icloud email not being pushed

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