jpeg files from iPhone to 2015 MacBook Pro running MacOS 10.14

I have a client with a small amount (around 20) jpg files that generate a prompt as "incompatible files) when attempting to copy to the Mac from the iPhone (unsure of model, but fairly recent). Is there a potential software incompatibility or anything we can do to remedy this issue?

Posted on Sep 23, 2019 11:31 AM

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2 replies

KGD Author

Level 3

509 points

Sep 23, 2019 11:54 AM in response to leroydouglas

Using the Photos program for a local transfer, no Cloud.

leroydouglas

Level 10

199,554 points

Sep 23, 2019 11:46 AM in response to KGD

KGD wrote:

I have a client with a small amount (around 20) jpg files that generate a prompt as "incompatible files) when attempting to copy to the Mac from the iPhone (unsure of model, but fairly recent). Is there a potential software incompatibility or anything we can do to remedy this issue?

"attempting to copy to the Mac from the iPhone" how?

How to transfer photos from your Mac or PC to your iPhone ...

Transfer photos and videos from your iPhone, iPad, or iPod ...

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jpeg files from iPhone to 2015 MacBook Pro running MacOS 10.14

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