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ok, so my iphone xr(under warranty) camera is broken. when i start the camera, it will not focus and appears to be "rolling" and clicking instead of focusing. i assume this requires the camera to be replaced, and want to make sure they can do this in the apple store? i dont want to replace my entire phone, as i have hardware specific 2FA for crpyto and VPN.
iPhone XR
Hello rhallmcp,
Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are having an issue with the camera on your iPhone. To help with this, please follow all of the steps in this Apple resource and then contact Apple if you need any further assistance.
If the camera on your iPhone, iPad, or iPod touch isn't working
Cheers!
been through all these steps.... I even waited for ios13 to be released to see if that would resolve it, or allow me to diable the stabilization.
now i need to travel 90+ miles one way to an apple store, so i want to make sure they will be able to replace my camera while im there. i dont want to waste my time
just as an update. the apple store was able to quickly replace my camera in my XR and all is working perfect again
Hello,
It is my understanding that the camera cannot be repaired:
Depending on the issue with the camera, the whole phone will probably need to be replaced.
Good luck.
Iphone XR Camera Stabilization broke. Not focusing and clicking? repair at store?
