Apple Watch S4 Extreme Battery Drain (Caused by WatchOS, iOS or something else)?

Ok, so long post coming.


I have a S4 Apple Watch, as does my wife. Same exact setup (watch face, complications, etc.) *same* *exact* *setup*. I upgraded to an iPhone 11 Pro Max last week. Aside from the "this watch is no longer paired with this iPhone" message that seems to be present for many others, I am having issues with the setup on my wife's devices.


She previously had an iPhone Xr, working just fine with her S4, with iOS 13 (and even prior, with WatchOS 5.3 and iOS 12.4.1), no issues. I gave her my iPhone Xs Max, which we got setup and paired

her watch to. Ever since doing so, she is experiencing *EXTREME* battery drain -- losing a large percentage of battery per hour -- for example we took the watch off the charger at 9:00 PM and by 5:00 AM she was at 5% -- and all this while in Theater Mode.


We have taken *MANY* steps to try and figure it out, to the point where I have absolutely no idea what I can even try next. We have unpaired her watch and re-paired her watch countless times now. We have

unpaired her watch and unpaired my watch from my 11 Pro Max and paired it with her Xs Max. We have reset (both rebooted with power button, and reset with power/crown for 10 seconds), and we have also wiped her device clean, utilizing no iCloud or iTunes backups, so that her device is "like new" in regards to what she has installed.


None of these have fixed the issue. If I check in the Watch app on her phone under general -> usage the standby and usage times are 100% matched (example it shows 5 minutes usage, and 5 minutes

standby). BOTH our watches again are setup the same, no noise app, and I have disabled many other things that neither of us use. I have also turned off background refresh on hers, as well as "raise to wake", and nothing I have done has prevented the watch from not tabulating the same exact number of usage/standby minutes.

 

I had similar issues myself when I was running the iOS 13 and WatchOS Betas (which was to be expected) and those issues were resolved at one point or another either with the later releases of the Betas, or the final releases of iOS 13 and WatchOS 6. What is the most confusing and frustrating part of it all, is that when I was using the Xs Max and my S4 (once the Beta issues with battery/standby had been fixed), I was *not* having any battery drain like my wife is.

 

Again, we both have the same exact setup 100% in as far as what we have installed on our watches and even our watch faces. I've done pretty much all that I can think of, and probably more than should even be required, as I had to fiddle around and remember every little setting all over again when setting her phone up as new again, which in the end didn't fix the problem.

 

Right now, her watch sits on the nightstand, and I keep trying to think of any steps or tricks I could have missed. I am sure Apple doesn't even read these forums, so I'm not expecting that they're going

to actually do anything to resolve the issue, but it ***** because in the end, it's us, the customers that make them so successful, and they have a means to provide feedback. I spent an hour on the phone with an "advisor" who just parroted the same things that I've done already for me to do, with no

resolution in the end.


Oh well, here's to hoping someone else is/was having this same issue, and has some magic trick to fix it, aside from a nice hammer to the face of the watch. :)




[Edited by Moderator]


Apple Watch

Posted on Sep 24, 2019 1:50 PM

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61 replies

Feb 24, 2020 6:34 AM in response to snapst3r

I was having bad battery drain on my series 5 since it launched. I was getting 8 hours or so on a good day. I scoured the internet, contacted Apple support, and did everything I could think of, including get my watch replaced by Apple. No dice. I kind of just gave up and decided I'd have to charge my watch a couple times a day.


A couple weeks ago I was messing around with activity monitor on my MacBook and saw that a process called remindd had a really high CPU usage. There must be some kind of sync issue with my iCloud account and reminders. I turned off iCloud reminders on my iPhone and now my watch battery is performing beautifully. It lasts all day and well into a second one if I'm unable to charge it overnight (probably about 30 hours).


Might not be a fix for everyone, but thought I'd throw it out there in case anyone is desperate like I was.

Nov 23, 2019 12:08 AM in response to rattlesnack

I have been searching for the cause of this issue since WatchOS 6 was out and I had the drain problem ever since.


Neither Apple support, whom I talked to more than once, nor the apple service provider, who replaced my Watch S4 with a new one that also had the same problem when updated to OS 6.1, were able to pinpoint the problem or in apple support case even recognize that there is a problem to start with.


So I went into a detective mode to find out what causing this problem for myself, would you please help me by telling my what is your usage in terms of GB and whether or not it seems reasonable. To find this thing out go to Apple Watch App on your iPhone>General>Usage then at the top of the screen it should show how much you are using in terms of storage and then a list of apps each with its usage. In my case my watch was using up GB till my entire 12.1 GB on the watch was fully used.


Secondly, back out from the usage and go to the second category which is the diagnostic logs (General>Diagnostic Logs) tell me how many logs do you see and if there is one that is occurring every hour or so. I have diagnostic logs that are due to a bug type error which state RTLocation occurring every hour since I wear the watch, which I am assuming is real time location service. This might be due to Weather application and/or the complication on the watch.


Unfortunately, turning off location service either entirely or just location service for the weather application did not fix it for me.

Dec 19, 2019 6:54 AM in response to Oalhammadi84

I have been having similar issues with my Apple Watch S4 44mm for the last few weeks, probably associated with the 6.1.1 upgrade and 13.3 IOS upgrade on my phone (iPhone XS Max). I regularly get up around 6am and have my watch on by 7am and previously the battery would last until 9pm or 10pm that day. However, in the last few weeks I have been getting the 10% warning notice around 6pm and it was typically dead by 8pm. I hadn't changed any of the watch settings on the phone and I keep my watch installed apps to a minimum. The only change were the software upgrades.


I did the same unpair, wipe, reboot, etc tasks that are typical troubleshooting steps but nothing seems to have made a difference. However, Oalhammadi84 got me thinking about something and we will see how it works. I checked my usage and found that I had 3GB of music on my watch, which isn't unusual as I have a personal playlist or two on my watch for when I work out. However, when I checked my Music settings on my watch I saw that my playlists were no longer there and there were 4 standard playlists from Apple that update periodically. My suspicion and hope is that my battery drain is due to these playlists being updated on the watch regularly and causing a power drain as a result.


I have disabled all 4 playlists and have removed my personal playlists from the watch to see if it makes a difference in battery life. I will update this post in a few days and let you know how it goes.

Dec 21, 2019 4:08 PM in response to chadfromgrapevine

Last night I unpaired again but paired to an iPhone SE I have as a spare. The SE’s sim was not active but it has a recent full iCloud backup of my XS Max software. Notifications and messaging works as normal.


I am wearing the same S4 watch at 16 hours with 43% charge remaining and I had a 90 minute workout. This is well over 300% greater battery life as when paired with my XS Max post recent updates.


I could go so far as to swap sims I guess but it doesn’t get me any closer to the solution I want.


basically

Sep 30, 2019 9:21 AM in response to dave3x

This has to be a WatchOS 6 issue, what's very odd is I am still having great battery time with my S4 using my iPhone 11 Pro Max, wife, using a S4 with her Xs Max (both again with same exact setup, apps, complications, etc.) can't get past 8 hours before it's dead. Took off charger at 10 PM last night, at 5 AM this morning, it was at 9%, both usage and standby showed 6 hours 57 minutes (in Watch App -> General -> Usage). It seems the watch isn't sleeping or something. I'd think after all the resets, DFU's and even downgrading to iOS 12.4.1 then to 13.1.1 (in the hopes maybe something related to iOS 13 was "stuck") it hasn't changed or improved a thing -- I'm going to end up destroying the battery on the watch having to charge it every 8 hours.


I suggest anyone having this issue contact Apple and speak with a Senior Advisor. Be prepared to have to run some diagnostics, and install some logging profiles that their engineers apparently will review and determine what the issue is.


Hopeful WatchOS 6.1 will fix this, but not expecting that to be released for a month or more.

Jan 2, 2020 8:28 AM in response to chadfromgrapevine

Update of my experience:


I upgraded to an 11 Pro Max.


Same watch, now 3x battery life


Theory based on my experience: a Pre-5 Series Watch when paired with iPhone X or XS and operating on Watch OS 6.x may perform excessive background operations of some sort reducing full charge runtime by ~50%. Sometimes a delay of 1 full use cycle was experienced before problem resumed (a head fake on each solution attempted). Pairing with a non-X series phone resolved the issue (both an iPhone SE and an iPhone 11 Pro Max)

Feb 27, 2020 2:59 PM in response to Jempy_

Elsewhere in this thread I have a Usage screen grab showing Standby and Usage times. For me, this is the clearest early indicator of whether my watch battery is burning through at 3x rate. Within the first couple hours I can see if they are tracking in line and know how my watch is performing.


as for fixing it, I’ve had to three times scramble to google find the TrustedPeerSHelper library deletion and reset commands entered into terminal of my Mac, which is using my same iCloud account. I forget but I think it’s a Reddit thread they are in. Upon those steps and some additional reboots and re-pairings, I’m able to get back to normal (30+ hours) of watch life.


I have 2 watches and both entered into the Usage battery death cycle upon 6.1.3 upgrade so it is something that is triggered by either time or software install on specific iCloud accounts.

Feb 24, 2020 8:17 AM in response to sdz131

thanks, that's a new process to look at, though I haven't noticed it hogging resources in the past. The other one people scrutinize via Mac OS activity monitor is TrustedPeerHelper. Google for that and there's a command window reset path if need to.


I also tried sending my series 4 watch in and even bought a series 5 watch so now I have 2 hardware instances to experience with. After the TrustedPeer reset and several re-sync cycles I'd been getting back to 14+ hours on good days, with big gaps between USAGE and STANDBY in the screengrabs I posted back in January.


I had occasional disappointing days that kept me worried and checking but then I was reminded how bad it could be when I upgraded to 6.1.3 on my series 5 and it went back to 10 hour life for 2 days. I just did a re-sync and brought it back to 6.1.2 and all is good again. So much for Apple addressing whatever is causing trouble on mine.

Sep 29, 2019 7:47 AM in response to Oalhammadi84

I have not found a solution yet. Spoken with a Senior Advisor now for about five hours total over the course of two days, running all sorts of diagnostics, and sending screen shots of the watch app where it shows usage and standby being the same number of minutes. I am starting to think there is something wonky with the phone, since the watch works just fine when paired to my phone. I even downgraded the Xs Max to iOS 12.4.1 hoping that maybe it'd "force" some type of trigger to get things back on track -- I of course had to upgrade it back to 13.1.1 since WatchOS devices won't pair with anything less than iOS 13 -- same result - had watch off charger for 3 hours 18 minutes, checked usage and it had 3 hours 18 minutes usage and 3 hours 18 minutes standby. I'm going to see about getting a replacement for the phone and see if it makes any difference.

Sep 29, 2019 11:24 AM in response to dave3x

Same exact issue with my wife's Apple Watch 5 (40 mm). Very short battery life and will not charge while the iPhone 11 Pro Max is on and connected to the watch. When I turn off the iPhone the Apple Watch will charge. I returned this first AW5 and purchased another - it has the same problem. I erased, reset and set up both devices as a new device (with and without using a backup) several times to no avail. I have tried several fixes from turning off Always-on to background refresh on the Apple Watch. I have 13 more days on the current AW5 before I have to return it for a refund. Started a refund for her current iPhone 11 Pro Max and ordered another to see if it is the iPhone itself since both AW5s I had paired with her iPhone have the same issue. I have the same setup with iPhone 11 Pro Max and AW5 with no issues (currently).

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Apple Watch S4 Extreme Battery Drain (Caused by WatchOS, iOS or something else)?

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