Watch battery drains rapidly, even in flight mode
I have a 9-month old Apple Watch SE that is set up in Family Setup for my kid at school. The watch is on the charger at night and she puts it on at 7:30am. 3 months ago we noticed that when she gets out of school at 2:30pm, she can send maybe a few SMS, and within half an hour the battery is dead. It doesn’t even last through the afterschool programs.
Things i tried that didn’t help: Hard reset, latest OS, turn off background refresh and most location services, reset the watch and set up fresh (not from backup). I even had her put the watch into flight mode while at school (to eliminate cellular drain). That improved it a bit but battery still drains to 30% within 7 hours, doing exactly nothing except show the time on wrist raise. The battery health is shown as 96%, though, so it’s not a broken battery from what I can tell.
According to this article m, I should get like 14h of fairly intensive use out of the watch. Apple Watch - Battery - Apple
We get 3 SMS in 8h out of it.
I sent the watch in to Apple support twice, and both times I explicitly explained the problem to the store clerk. But there is a clear disconnect between store support and “back-end” Apple Support because they only put the watch through their standard diagnostic procedure and pretty much ignore what I reported in store what is actually happening. As the battery health still shows 96%, they just sent the watch back without even trying to reproduce what I am encountering. The drain even occurs when the battery has been reset and is waiting for setup. So easy to see, but no, just following procedures. Useless!!
I’m at my wits end right now. My daughter can’t/won’t use the watch because it’s too unreliable so it’s an expensive paperweight. Is there any way to find someone at Apple Support who actually reads a problem report, thinks for themselves and will go beyond what the operating procedure manual says?
Apple Watch SE