You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Watch battery drains rapidly, even in flight mode

I have a 9-month old Apple Watch SE that is set up in Family Setup for my kid at school. The watch is on the charger at night and she puts it on at 7:30am. 3 months ago we noticed that when she gets out of school at 2:30pm, she can send maybe a few SMS, and within half an hour the battery is dead. It doesn’t even last through the afterschool programs.


Things i tried that didn’t help: Hard reset, latest OS, turn off background refresh and most location services, reset the watch and set up fresh (not from backup). I even had her put the watch into flight mode while at school (to eliminate cellular drain). That improved it a bit but battery still drains to 30% within 7 hours, doing exactly nothing except show the time on wrist raise. The battery health is shown as 96%, though, so it’s not a broken battery from what I can tell.


According to this article m, I should get like 14h of fairly intensive use out of the watch. Apple Watch - Battery - Apple

We get 3 SMS in 8h out of it.


I sent the watch in to Apple support twice, and both times I explicitly explained the problem to the store clerk. But there is a clear disconnect between store support and “back-end” Apple Support because they only put the watch through their standard diagnostic procedure and pretty much ignore what I reported in store what is actually happening. As the battery health still shows 96%, they just sent the watch back without even trying to reproduce what I am encountering. The drain even occurs when the battery has been reset and is waiting for setup. So easy to see, but no, just following procedures. Useless!!


I’m at my wits end right now. My daughter can’t/won’t use the watch because it’s too unreliable so it’s an expensive paperweight. Is there any way to find someone at Apple Support who actually reads a problem report, thinks for themselves and will go beyond what the operating procedure manual says?

Apple Watch SE

Posted on Apr 15, 2023 4:25 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 15, 2023 9:02 AM

Obvious questions;

How does the watch stand up on non-school days?

How does the watch behave if it is borrowed and tested by a parent (wearing 2 watches?).

How does the battery stand up if the watch is taken off charge at the usual time then simply left idle at home for the day?

Has this problem started only from a few months ago, Or could it have been present from new even if it was not recognized immediately?


Apologies if suggestions below have already been tried…


I suggest you start by checking (again) for software updates which might be available for the problem watch. Apple has released WatchOS 9.4 recently so if it is not yet updated, (a) it might have a bug fix to solve the problem, and (b) just refreshing the software might help.


If the watch software is up to date and the problem persists, I suggest you erase and unpair completely then setup again. Depending what you have already tried, I would consider pairing as a regular vanilla Apple Watch (parent borrows for testing) and test for a few days to see how it behaves in comparison with your regular adult Apple Watch. Then reset back to Family Setup and *you* test again in your regular usage to see if the different setup changes battery drain. Hopefully this will give a few clues about whether the problem might be something in the Family setup or school environment, maybe a very poor cellular signal or even a cellular blocker device, which we know can increase battery drain.

Similar questions

6 replies
Question marked as Top-ranking reply

Apr 15, 2023 9:02 AM in response to c-w

Obvious questions;

How does the watch stand up on non-school days?

How does the watch behave if it is borrowed and tested by a parent (wearing 2 watches?).

How does the battery stand up if the watch is taken off charge at the usual time then simply left idle at home for the day?

Has this problem started only from a few months ago, Or could it have been present from new even if it was not recognized immediately?


Apologies if suggestions below have already been tried…


I suggest you start by checking (again) for software updates which might be available for the problem watch. Apple has released WatchOS 9.4 recently so if it is not yet updated, (a) it might have a bug fix to solve the problem, and (b) just refreshing the software might help.


If the watch software is up to date and the problem persists, I suggest you erase and unpair completely then setup again. Depending what you have already tried, I would consider pairing as a regular vanilla Apple Watch (parent borrows for testing) and test for a few days to see how it behaves in comparison with your regular adult Apple Watch. Then reset back to Family Setup and *you* test again in your regular usage to see if the different setup changes battery drain. Hopefully this will give a few clues about whether the problem might be something in the Family setup or school environment, maybe a very poor cellular signal or even a cellular blocker device, which we know can increase battery drain.

Apr 15, 2023 2:04 PM in response to c-w

Ok, good luck. Fault finding is part of my day job, and I know how frustrating it can get.


I have a few extra pointers which might help.

When you unpair it will save a backup anyway. DON'T reinstate the backup when you shift to regular setup, you want it to behave like a new watch. I would be tempted to not use the backup when you revert to Daughter Mode, just in case there is something less than ideal in the saved settings.


2 points about the watch;

If you look in the Apple Watch settings app (the grey gear wheel) *on the watch itself* you will find the Battery tool which includes a bar graph. (I think you know where this is because you mentioned battery health).

There is also a Screenshot tool which defaults to unavailable so you have to turn it on in settings (On the watch itself, or iPhone Watch App). This is your independent witness tool to capture the evidence of how fast the battery drains. If you are able to take it to the Genius Bar and show the picture you might get a better result.


You said 9 months old. Apple's standard warranty is 12 months in most regions around the world, unless you also added AppleCare+. Based on what you have mentioned I think you should be asking the relevant questions direct to Apple, because the watch doesn't seem to meet Apple's cited performance level for battery life.


If you find you need to press your case direct to Apple, contact Apple Support and pick your preferred means of contact. If I was in your situation I would be hoping the "Apple Calls Back" voice option was available, otherwise the online chat. If you are lucky they might be able to do online diagnostics and get the logs etc without you even leaving home - just in case, if you use voice contact then try to give them a phone number which is *not* the paired iPhone, so you can talk and manipulate the route to the watch without risking a lost contact.

Apr 15, 2023 4:28 AM in response to c-w

I wanted to add two things… the watch is only running the stock Apple apps that get installed during setup. No additional apps installed as the watch is only meant for SMS, phone calls and location tracking. And at school, school mode is turned on so I can guarantee that my daughter isn’t playing with it (plus I verified the drain at home plenty of times while trying to fix the issue myself).

Apr 15, 2023 11:46 AM in response to Branta_uk

Hello Branta,


Thank you for your ideas. I have had the watch at home with me many days to troubleshoot and can confirm that the behavior is the same. I also confirmed that the watch is already on 9.4.


The one thing I haven’t tried yet is to set up the watch as a “regular” watch paired with a phone, not a Family Setup watch. I’ll try that this week. Good suggestion!

Aug 24, 2023 5:59 AM in response to c-w

Hi, I’m wondering what you found when you unpaired the watch from family share and paired as your own? My son’s watch will be fully charged before bed and down to 85% by morning. It’s a brand new SE. I turn off his wifi and cellular until he is ready to use. None of this happens on my watch that is attached to my phone and in the same house. It seems there is a power share issue and a fight on the watch’s part for the most efficient connection source. I am getting ready to send my son to a new school with the watch. I went to the school and set up the wifi in advance for him and was told there are no blocks to the wifi. I find it disheartening if this problem occurs there as it was the sole purpose of me getting him the watch too as opposed to his own phone. My son’s watch is a brand new SE w zero added apps. My watch is an SE and also brand new. All of our devices are running on up to date software as well. Please share your findings. A child hopefully doesn’t have to toggle between turning cellular off vs using wifi to make the watch functional and send a simple text or call to their parent from school.

Watch battery drains rapidly, even in flight mode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.