CarPlay in my Honda Pilot is driving me crazy.

Where can I get support for CarPlay? Sometimes it works great, but often I get a message that says no device is connected... but it is plugged in.

iPhone 8

Posted on Sep 24, 2019 8:16 PM

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2 replies

Sep 26, 2019 3:17 PM in response to CarPlayUsers

Hello CarPlayUsers,


Thanks for using the Apple Support Communities!


I see from your post that you're having trouble with CarPlay staying connected to your iPhone.


I suggest ensuring your iPhone has the latest version of iOS: Update your iPhone, iPad, or iPod touch - Apple Support


If the issue persists, I suggest following the steps below, testing CarPlay after each step:


  • Ensure there isn't a case on the iPhone that might be affecting how the Lightning cable connects with your device.
  • Forget the stereo from Settings > General > CarPlay > [stereo name].
  • Forget the iPhone from the settings of your car (check your stereo user guide for instructions).
  • Rename the iPhone in Settings > General > About > Name.
  • Test with a shorter Apple approved Lightning cable.


Let me know how it goes from here.


Kindest Regards.


Sep 26, 2019 3:22 PM in response to Bryan.F2946

Two days ago I updated my 7S to iOS 13. Since than it does not connect via BT to the car. It prompts the car screen with passcode. Once entered the car screen freezes - mobile is ok, but no music, no connection to the car :(.

If it is connected via cable, the car screen requires 10s reset and start again, then Apple Car play is there.

This is very annoying feature as I need to every-time connect the phone via cable even if I want to play just music, otherwise I cannot use the car screen as it freezes. My car is Volkswagen R 2017 model. I would really appreciate any support with this. I am upset that I did upgraded the software on the mobile as up until now everything worked well :((.


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CarPlay in my Honda Pilot is driving me crazy.

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