Just got AirPods 2, updated phone to iOS13, pairing animation on home screen doesn’t pop up, case and pods are charged, green light on case, Bluetooth and WiFi off, any suggestions?
Hello!
Thank you for using the Apple Support Communities! It's my understanding that you are unable to pair your AirPods with your iPhone running iOS 13. I am happy to help.
First, let's confirm you're running through the proper set up process as discussed here: Connect and use your AirPods - Apple Support Then, make sure your iOS is updated to the latest version of iOS: Update your iPhone, iPad, or iPod touch - Apple Support
If the issue remains, try these steps next: If your AirPods won't connect - Apple Support Step 3 outlines that Bluetooth should be turned on. If you still can't connect after following all of these steps, try to Reset your AirPods - Apple Support next.
Reach back out if you need continued support.
Take care!
New AirPods setup animation doesn’t pop up, just updated to iOS 13, can’t connect new AirPods?
