Confused about my trade in refund?

Apple GiveBack [formerly: Apple Recycling Program; formerly: Apple Trade-up program] - All computer and mobile devices, including non-Aple brands - "Trade in your eligible device for an Apple Store Gift Card. If it’s not eligible for credit, we’ll recycle it for free. No matter the model or condition…" https://www.apple.com/shop/trade-in

Read the FAQ at the bottom.

You should have box and labels, including one with red stripes. Put just the iPhone in the box, put the label on it, seal it with the label with the red stripes, send it in.

Before you do make sure you do this: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

deggie wrote:

You should have box and labels, including one with red stripes. Put just the iPhone in the box, put the label on it, seal it with the label with the red stripes, send it in.

But lomens13 already said "Thats fine, but I had already traded in my phone to them at the time of recieving my new phone."

Maybe its an error in the system. As long as you have proof they have received your phone then I would just ignore it. Or you can contact Apple and ask them about it.

*nod* Along the lines of what I recommended earlier.

Find a store

https://www.apple.com/retail/

Missed that completely. They need to just call the Apple Store in question.