Can’t hear Siri through Car Speakers

Hey!


When I’m asking Siri to text or search and she is connected to my car speakers, I can not hear her responses. I can make and receive calls through the speaker though. I have tried turning up the volume on my phone while she is talking and that doesn’t work. I also made sure her voice feedback was switched to “always on”. I have the new iPhone 11.


thanks!

iPhone 11

Posted on Sep 25, 2019 7:38 AM

Reply
54 replies

Nov 27, 2019 2:29 PM in response to Abelnap

I have this same problem and it is only when it is connected in the car. I have an iPhone 11 Pro. This only started happening with this phone and iOS 13. I did notice though that when siri is responding there is a little bluetooth icon in the lower right. If I tap that a menu comes up and shows my phone and then my car listed twice. One of my car listings has a checkmark so if I choose the other car listing I then hear siri through my car speakers. But it doesn't stay on that one so the next time I use siri I hear nothing. Also, if i go into settings > bluetooth my car is only listed once.


I may try disconnecting my car from bluetooth and connecting again and see if it solves it.

Dec 22, 2019 5:59 PM in response to DMGS_39

UPDATE**********apple helped me fix this issue!


I has to reset my phone as a new phone. Apple talked me through it I wouldn’t suggest doing it on your own because certain options they made me choose I may have not known to do so. It was not set up from an iCloud backup because according to Apple there was something corrupt in the iOS system that was on my last backup. We did it while my phone was plugged into an computer and connected to iTunes then Apple screen shared with me to show me how to do it.


I also would like to point out that before doing this I tried multiple other phones in the car and they all worked perfectly with Apple CarPlay which is how I knew it was my phone.

It works perfectly now let’s just hope it doesn’t happen again!! GOOD LUCK!



Dec 9, 2019 9:07 AM in response to 123tallred

The only workaround I've found it to hold the right side button down to wake up Siri, which will then work through the car's sound system. Defeats the whole point of "hands free" though but easy enough to invoke without taking your eyes off the road. Nothing yet from Apple's developers to fix this simple, but frustrating, issue.

Dec 19, 2019 4:26 PM in response to Abelnap

Apple is very aware of this issue, and has been since September. Wish I'd researched the threads before buying the iPhone 11 Pro. Static in my car while on Bluetooth, and Siri cannot be heard through the car speakers unless it is for Directions via Maps. Visited the Apple Store 6 times, they replaced the handset 2 times, and then told me not to come back!!! Told me to speak with AppleCare via the 800 number.

In the past 7 days, I've spoken with AppleCare 4 times, recorded and sent logs twice. Each time, I've been told to sit tight and let the developers look into this problem Apple pretends not to know about. Each tech tells me they will call me back within 24-48 hours, and they never have.

Today, I asked for a new handset and to reset the warranty clock to zero bc my new phone does not function as marketed. One tech said, "ok" but let's wait for the technicians to reply first. Subsequent techs told me they will no longer replace the handset, and that I must sit and wait for an update from Apple. Frustrating!

Not holding my breath on a fix from Apple anytime soon. Online searches show this problem popping up in online forums right after the iPhone 11 launch. BTW, have a friend with an iPhone 11 (not Pro like) and his acts the same way with our BMW 3 Series and our Honda Odyssey, two pretty ubiquitous vehicles.

Poor execution, customer service and customer service messaging (just wait for us, tick-tock runs the warranty clock)...am about to put the 11 Pro back in a drawer and use my iPhone X. May even just take the loss and dump the 11 Pro on Ebay out of frustration. Nice camera and better battery, but total fail at its primary functions of vehicle phone and text platform.

Dec 17, 2019 1:15 PM in response to Abelnap

This is happening to me as well and I’m beyond frustrated my car (2019 Mazda cx9)is 3 weeks old my phone is XR it was working fine and then out of no where I can’t hear Siri- but only when she is reading texts to me all other CarPlay features work. I tried a friends phone and everything works fine it HAS to be a setting on my phone that somehow got changed but I can’t figure it out PLEASE HELP!!!!!!!!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can’t hear Siri through Car Speakers

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.