iTunes crashes after restoring tvOS 13 to Apple TV 4th gen

iTunes 12.10.0.7 from Microsoft Store crashes during Verifying Restore after Restoring Firmware to my Apple TV HD 4th gen. I tried holding Menu+Play and restoring again and the same thing happens at the last part of the restore. It crashes instead of showing Restore Completed, please disconnect and reconnect to TV. Please fix iTunes for Windows. This is a new issue since tvOS 13 was released. iTunes was able to restore tvOS 12.4.1 or earlier without issues prior to the tvOS 13 release date.


Source

iTunes

Summary

Stopped working

Date

‎9/‎25/‎2019 10:41 AM

Status

Report sent

Description

Faulting Application Path: C:\Program Files\WindowsApps\AppleInc.iTunes_12100.7.42015.0_x64__nzyj5cx40ttqa\iTunes.exe

Problem signature

Problem Event Name: MoAppCrash

Package Full Name: AppleInc.iTunes_12100.7.42015.0_x64__nzyj5cx40ttqa

Application Name: praid:iTunes

Application Version: 12.10.0.7

Application Timestamp: 5d66009e

Fault Module Name: iTunesMobileDevice.dll

Fault Module Version: 1190.9.1.1

Fault Module Timestamp: 5d64aa63

Exception Code: c0000094

Exception Offset: 00000000001d0238

OS Version: 10.0.18362.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 96f9

Additional Information 2: 96f9b664a867ebc94fdef378a9c62c78

Additional Information 3: 237c

Additional Information 4: 237c261d9215e08348afd7eca62bfb4e

Extra information about the problem

Bucket ID: 991ecefb87d31fbb44edc696edb548a6 (1508079801774459046)


Apple TV (4th generation)

Posted on Sep 25, 2019 10:41 AM

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1 reply

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iTunes crashes after restoring tvOS 13 to Apple TV 4th gen

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