IOS 13 Unable to open mail attachments

I figured it out. It works like the computer. Click on the circle with a blue arrow at the top and you will see the downloads.

I have this problem since april 2018, business wise. We use Salesforce and in Salesforce the List Email functionality.

When we send an Email with an attachment (PDF or Word or else), Salesforce sends the attachments as an HMTL link : https://help.salesforce.com/articleView?id=000326717&type=1&mode=1

• With the list email feature, it is possible to send files as attachments; but the email attachments will always be sent as .html files.
• To view the attachment the email recipient simply has to click on this link and the file will open in a new browser window on their computer. Recipients then have the choice to save the file locally.

When receivers open the emails with attachments on Imac, Windows Desktop, Android Phone, Samsung tablet / phone, there is no problem to open it en read it. Receivers with an Iphone and Ipad cannot open the html links, as described in this discussion.

Even if you have Google Mail or Outlook or Chrome installed on your Iphone or Ipad, you can't open the html link. The only difference is dat an url is displayed. Maybe this url gives some information? See for the url the attachment.

I just might found a solution! I was going to do wipe and restore. When I plugged the phone to MacBook a message appeared that there has to be some update installed first (the message did not revealed any specifics).

After the mysterious update, the doc and pdf opens on the iPhone again! Hurray for the apple technological superiority!!!

The files look differently that on other devices with iOS 13.2 I saw (where there was no problem). But who cares if it works :-)

Try deleting Alibaba app, it worked for me.

Have the same issue as the above the preview screen is not being shown instead your are given all the options to share the attachment. This issue is only present since updating to IOS13.

Is there a fix to simply have a the preview screen accessible again?

Same issue as do a number of my colleagues.

IOS13 has badly broken mail. Many (not all) PDF and DOC attachments do not open any more. Funny thing is, on my iPad with the same IOS they do open. On other colleagues iPhone (same 10 max with same IOS version) the attachments open just fine. This is rendering my iPhone next to useless as a work mail device. Tried all the latest upgrades and switching between dark and light modes without change.

Please is there any solution on this? Did Apple gave any response at all?

The only thing that opens is docx. The doc files and majority of pdf are not opening since iOS 13 (now iOS 13.2). The problem is not only in mail attachments, it is in files app syncing in iCloud too. It just makes the doc files grey and not opening even in MS word app. Nothing wrong with the files itself (they are opening in MacBook normally).

This is a major issue which makes my XS worth the same as old Nokia 5110.

I have the same problem. I cannot open pdf attachments emailed to me. The mail program changes the extension from pdf to other extensions I know the sender is not working with. For example pdfs are changed to Fusion 360 file types. I removed fusion from my phone. Now pdfs are changed to auto cad files. Let’s say the file itself is not changed as I can share to print then view the file in print preview. It’s that mail program is changing the icon and extension. I been on Apple support, Genius Bar 2X, wiped the phone, reinstalled as new...

Any way to access of activate the native pdf viewer in mail?

after updating to 13.2.3 Today, it seems that this update does not give solution to opening documents as an attachment to the email. the system show dialog box instead and making more steps before you can open eg. assign to other apps. Also "quick look" in the dialog box is of no used too. What you developer(s) could not make up your mind to make it simple from the beginning. Secondly printing attachment form the problems such as making you choose from more level before you could print wireless.

I can’t open email attachments on aol since I updated my iPad either. I haven’t updated my computer or iPhone for this reason. I have to forward them to my google account. If I click on the attachment I’m asked if I wish to download. If I say yes nothing happens. No other choice is given.

That is utterly the most garbage, unhelpful answer i have ever seen. It shows the attachment and I cannot access it. touching the paperclip does nothing.

This issue is happening also on my iPhone 8 IOS 13.1.3. Not just PDF files but any file I try to open.

After I download the attachment and push the paper clip, the screen goes black. Does not do it on my mini pad, only on my IPhone 10.

I agree. I'm less interested in sending attachments from my mail app via text than I am simply viewing the attachment in my mail app.

Clicking attachments does note give me an option to view, only to pass it along to others.