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IMAP “Cannot Verify Server Identity” in iOS 13.1

After updating both my iPhone XS Max and my iPad Pro to iOS 13.1, I cannot send e-mails from my IMAP account. The following message keeps popping up on my screen every few seconds:


“Cannot Verify Server Identity - The identity of “smtp.xxx.xxxxxxxx.ca” cannot be verified. If I click on ‘Details’, the error message disappears but nothing else happens - no details appear ...until a few seconds later when the error message is displayed again.


What has Apple done here??? Thanks.

iPhone XS Max

Posted on Sep 25, 2019 2:17 PM

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Posted on Nov 3, 2019 1:07 PM

HELPPPPPPPPPPPPPPPP. I still get this error on my iOS 13.1.2 iPhoneXS as well as my MBP 2018 10.15.1(although the actual error message does't pop up on my macbook, all of my gmail accounts are offline). This happens only when I'm at my girlfriend's place. She also has Xfinity service provider but her router is an older Linksys N router when mine is a newer NetGear Nighthawk. Is it possible a router setting could be causing this problem?? I've tried resetting everything short of a hard reset ( i've shutdown my phone countless times to fix this, has been working the past few weeks but today it doesn't help).


This problem seems to happen at the most inconvenient of times, I'm beyond frustrated.... faith in apple has dwindled tremendously...

4 replies
Question marked as Best reply

Nov 3, 2019 1:07 PM in response to Michael9009

HELPPPPPPPPPPPPPPPP. I still get this error on my iOS 13.1.2 iPhoneXS as well as my MBP 2018 10.15.1(although the actual error message does't pop up on my macbook, all of my gmail accounts are offline). This happens only when I'm at my girlfriend's place. She also has Xfinity service provider but her router is an older Linksys N router when mine is a newer NetGear Nighthawk. Is it possible a router setting could be causing this problem?? I've tried resetting everything short of a hard reset ( i've shutdown my phone countless times to fix this, has been working the past few weeks but today it doesn't help).


This problem seems to happen at the most inconvenient of times, I'm beyond frustrated.... faith in apple has dwindled tremendously...

IMAP “Cannot Verify Server Identity” in iOS 13.1

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