iTunes does not recognize new iPad Air 3

In setting up new, out of box, iPad Air 3, we are trying to restore from iTunes. ITunes doesn’t recognize the device. Just keep getting the “connect to iTunes” screen. Have the latest version of iTunes so that’s not it.

iPad Air 3 WiFi, Cellular

Posted on Sep 25, 2019 6:02 PM

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Posted on Sep 25, 2019 7:19 PM

Hello,

Please refer to the following Apple Support document.

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

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Top-ranking reply

QuickPost

Level 10

103,437 points

Sep 25, 2019 7:19 PM in response to Reigelk

Hello,

Please refer to the following Apple Support document.

If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

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iTunes does not recognize new iPad Air 3

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