IOS 13.1 issue with Mazda MZD

Hello drsonic,

Welcome to Apple Support Communities! I understand since you updated your iPhone, your car won't connect to your Personal Hotspot on the iPhone. I'm happy to assist you with this. Follow the steps in this article to resolve this issue: If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular)

Also, test another device to see if it will connect to your Personal Hotspot. This will help isolate the cause of this issue.

If other devices can connect and the car can't, contact your car dealership for additional assistance. There may be a firmware update needed.

Best Regards.

Apple don’t monitor these discussion groups - I believe they are for mutual support of Apple users. Go to their feedback page and make a noise. The more feedback about this issue the more they will hopefully listen. here is the link

https://www.apple.com/feedback/iphone.html

Thanks for that. I haven't checked that one yet. As I have said above go to Apple's feedback page https://www.apple.com/feedback/iphone.html and let them know what you think about their lack of response to this problem. I rely on this feature and I also need it fixed asap.

Same issue as drsonic. Reset the settings. Still the same issue persists. Annoying. Support specialist is not really understanding the issue. That’s what I think from the response. Apple place fix this.

I have the same issue as well with my Mazda infotainment System on both my iPhone XS Max and my wife's XR. I have spoken to Mazda support and they say Apple has changed the security. Can this be explained please. Why has it been changed? Can it be switch off? Are Apple working on a fix?

This is very frustrating as I now have a paid for service that I cannot use.

I spoke to Apple support today - it took a couple of escalations but eventually the rep confirmed this was a security ‘feature’ ‘to protect’ us from suspect people or devices. She said it affects non-apple devices only so presumably people with windows computers or Roku devices also having the same password-not-remembered problem if they try to connect to a known iOS 13 hotspot. I asked why they couldn’t give us an option to make devices ‘trusted’, such as our Mazda satnavs - seemed pretty obvious. She implied they were looking at that but no date. I guess she wouldn’t know - no-one knows what Apple are doing for future updates, but they’ve really messed up with this one. Surprised it isn’t being debated more widely if it’s a general problem.

Unfortunately not all devices are affected. My Galaxy Tablet and my Kindle both remember the password and reconnect OK. Apple could therefore argue that its Mazda's problem not theirs.

However I would agree that there should be some way to turn the security causing the problem off.

Does anyone know the specifics of what's causing the problem. Is it the Wifi MAC address changing each time.

Chris

Until you suggested the wi-fi MAC address changing I naively thought this was fixed to the device but, on checking, I see that iPhones have had - and used - the ability to change their MAC address since IOS8. That being so this is not only possible but likely because, like others, I have noted that when this first started I found I had several entries of 'Paul's iPhone 8' appearing in the list of devices; I've since deleted them all. It therefore seems that, each time I connect, the car sees the phone as a different one from last time.

iOS 13.2 has done nothing to change the connectivity of my iPhone 8 to my MAZDA CX5. The same network errors appear, the multiple entries of my iPhone in network connections and the need to add password every time I try to connect. iOS 12 worked fine so I believe that Apple has some work to do fixing this matter. If anyone has a work around can you let me know, please.

I believe added security has been added to the latest iOS 13 for iPhones which blocks certain third party devices. That's great but surely there must be a way to set certain devices such as satnavs as "trusted" devices and not have to go through the login process or be locked out of connecting completely through the Personal Hotspot. Come on Apple and get your act into gear. I have paid for Mazda's Connected Services but can't use them.

I spoke with Mazda Australia recently and the person admitted a problem but lay the blame firstly with the Apple upgrade to iOS 13 but also suggested getting the local dealer to upgrade the firmware in the Mazda Connect. Has anyone done this and had better results? So someone is aware of the problem at Mazda. I also tried my iPad Air which is using IOS 12 but the latest update has created the same issues with connectivity via Personal Hotspot and the same messages etc come up on the Mazda screen - not remembering password and "network error" so iOS 12 has been butchered as well. I am looking forward to hearing what you get back from Apple. Foxcover back in early October had a ticket with Apple but that was in the early days of iOS 13.

Hi, I have exactly same problem. Even with latest IOS 13.2.1 upgrade it is bit better (was disconnecting hotspot even during phone conersation). Still, after each engine start I need to rewrite password.

it is really annoying. Anyone can help?

iOS 13.2.2 hasn't fixed the issue either. Another chat with Mazda yesterday and they say that there is an issue with iOS 13 and Mazda Connect and they are working on it from their end but there is no time given when a new firmware update might be available. I have the same issues as PepePL and they have only occurred since iOS 13 so I believe it is apple problem. If you look at the Mazda site they still on state that Mazda Connect support iOS 12. Not all the helpful really. Holding out for another iOS update that might fix the matter since they are aware of it. If anyone has any other helpful advice please post it?