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Reset phone

I have an iPhone 7 that I want to reset but there is a 4 digit passcode that was put there by someone else. I can’t reset the phone without the passcode and have no way of getting it. Please help!

iPhone XS

Posted on Sep 25, 2019 7:30 PM

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Posted on Sep 25, 2019 7:35 PM

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support --> http://support.apple.com/HT204306


If it isn't working then you are not successfully getting it into Recovery Mode. Try again. Hold the power and home buttons down for quite a while to get the connect to iTunes display on the device.


If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support - https://support.apple.com/HT204095

4 replies
Question marked as Best reply

Sep 25, 2019 7:35 PM in response to tahnee64

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support --> http://support.apple.com/HT204306


If it isn't working then you are not successfully getting it into Recovery Mode. Try again. Hold the power and home buttons down for quite a while to get the connect to iTunes display on the device.


If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support - https://support.apple.com/HT204095

Reset phone

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