Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iOS13 devices not connecting to iTunes

Hi,


I cannot connect an iPhone XS with iOS13 or an iPad 6 with iPadiOS13.1 to iTunes 12.8.2.3 since the upgrade...


Anyone has the same issue?


Anyone knows why?


Thanks!

iPhone XS

Posted on Sep 25, 2019 9:48 PM

Reply
Question marked as Best reply

Posted on Sep 27, 2019 11:10 AM

In Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


tt2

5 replies
Question marked as Best reply

Sep 27, 2019 11:10 AM in response to Fabulios

In Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:


/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources


Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.


tt2

iOS13 devices not connecting to iTunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.