A problem in my App Store: I'm not able to download applications

My iPhone shows the following message when I try to buy a free application: "This Apple ID has not yet been used in iTunes store. Tap Review to sign in, then review your account info", and it's only asks for my password and when I insert my password it keeps giving the same message without changing anything.

iPhone 11

Posted on Sep 26, 2019 2:17 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 28, 2019 8:00 AM

Hello AHijazy,


Thank you for using Apple Support Communities. It's my understanding that you're prompted to review your Apple ID, but nothing happens once your password has been entered. You've come to the right place! I'm happy to help.


Use the steps in the following resource to check your billing information:

Change, add, or remove Apple ID payment methods


If the issue persists, go to the Apple ID Account page to verify all information is accurate:

Manage your Apple ID


Let us know the results. Please include additional error messages and any troubleshooting steps you may have tried.


Have a nice day!

1 reply
Question marked as Top-ranking reply

Sep 28, 2019 8:00 AM in response to AHijazy

Hello AHijazy,


Thank you for using Apple Support Communities. It's my understanding that you're prompted to review your Apple ID, but nothing happens once your password has been entered. You've come to the right place! I'm happy to help.


Use the steps in the following resource to check your billing information:

Change, add, or remove Apple ID payment methods


If the issue persists, go to the Apple ID Account page to verify all information is accurate:

Manage your Apple ID


Let us know the results. Please include additional error messages and any troubleshooting steps you may have tried.


Have a nice day!

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A problem in my App Store: I'm not able to download applications

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