Hello, I have a macbook air 2018 and when I tried to open safari it said it unexpectedly quit, so I searched the internet on what to do and nothing works or the instructions are made for older macbooks. Any suggestions please? :/ it won’t open at all
MacBook
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin
Etrecheck – System Information
You are welcome.
Next, try this...
Reinstall Safari: Try a fresh install of Safari. To do so, you need to first remove Safari, then reinstall your macOS. Go here for More: Reinstalling Safari - Apple Communities
Others with the same error as in your crash report had to install the OS. Do a backup, preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart). Run Disk Utility and select First Aid. Then re-install the OS.
You are welcome.
Try quitting/uninstalling the anti-virus program. There are no Mac viruses. Anti-virus programs tend to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac.
desire146 Said:
”I uninstalled the anti-virus and the safari still quit. Do I possibly have a virus?”
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MalwareBytes for Mac:
No. There is no possibility for your Mac to have a virus. It’s possible, however, for there to be Malware (Malicious Software) of sorts installed on your Mac.
If any security software is reliable for Mac, it is: MalwareBytes. This software is developed by long-time users of these forums, making it trustworthy for Mac.
So, download, update it, and then scan your Mac using MalwareBytes for Mac. Go Here: Malwarebytes Anti-Malware for Mac
I tried this as well and it said it can’t connect to a recovery server. Thank you for all your help, I think my only option left is to bring it to an apple store :/
Yes I am running an anti-virus program, specifically totalav. And i’ve tried both creating another user account and safe mode, but they don’t work.
I uninstalled the anti-virus and the safari still quit. Do I possibly have a virus?
Thank you for the suggestion, I scanned using the malwarebytes and it said my macbook is clean
You are welcome.
that worked for me, thanks
You are welcome.
Safari won’t work
