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Using Safari/Fake google pop up virus

When I go to a certain website using google I get an Apple virus pop up. I have searched everywhere do not see it anywhere... I do not have an acct with google. I use malware bytes the free version.. Is there a way to get rid of this pop up ... Perhaps using Bing.yahoo instead of google? or where else can I search on my computer?

Posted on Sep 26, 2019 4:43 AM

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Question marked as Top-ranking reply

Posted on Sep 26, 2019 11:57 AM

OK, while you wait for Apple's response you might find it worthwhile to review the following Apple Support documents and recommendations. Some of the information will be redundant but review everything to determine if there is something you may have overlooked.



If you don't get anywhere, you can use the following procedure to determine if the problem is internal or external to your Mac. Causes may involve your router, your ISP, the DNS Server(s) it uses, or certain user-configurable options.


  1. Shut down your Mac.
  2. Load macOS Recovery by holding and r (two fingers) while you start your Mac with a third finger.
  3. At the macOS Utilities screen, release those two fingers.
  4. Choose Get Help Online.
  5. Safari will launch, but it will lack your bookmarks, favorites, history and other preferences.


Determine if the problem persists while using Safari in that mode. After that, restart your Mac normally, and reply with your observations.

6 replies
Question marked as Top-ranking reply

Sep 26, 2019 11:57 AM in response to stanbudbea67

OK, while you wait for Apple's response you might find it worthwhile to review the following Apple Support documents and recommendations. Some of the information will be redundant but review everything to determine if there is something you may have overlooked.



If you don't get anywhere, you can use the following procedure to determine if the problem is internal or external to your Mac. Causes may involve your router, your ISP, the DNS Server(s) it uses, or certain user-configurable options.


  1. Shut down your Mac.
  2. Load macOS Recovery by holding and r (two fingers) while you start your Mac with a third finger.
  3. At the macOS Utilities screen, release those two fingers.
  4. Choose Get Help Online.
  5. Safari will launch, but it will lack your bookmarks, favorites, history and other preferences.


Determine if the problem persists while using Safari in that mode. After that, restart your Mac normally, and reply with your observations.

Sep 26, 2019 4:50 AM in response to stanbudbea67

MDJ51 wrote:

... where else can I search on my computer?


Navigate to the following folder, and post its contents in a screenshot.


~/Library/LaunchAgents


To open that folder, copy the entire line above and paste it in the Finder's Go menu > Go to Folder... field. Make it look like this:





... and click the Go button.


A Finder window will open. Take a screenshot showing all that folder's contents, and post it in a reply. To take a screenshot read the Appendix in the following User Tip: Writing an effective Apple Support Communities question.


Usually, there is nothing in that folder so don't be surprised to find it empty. The reason for starting with that folder is to eliminate other potential causes before proceeding with steps that will identify and eradicate whatever is affecting that Mac.


There will be additional instructions to follow and this is just the first step.


For a description of how this may have occurred, how to avoid it in the future, and for Apple's recommended actions read How to install adware.


Review your Gatekeeper settings: OS X : About Gatekeeper - Apple Support. Gatekeeper is designed to help prevent you from inadvertently installing garbage software.

Using Safari/Fake google pop up virus

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