Trying to deactivate old iphone 6+. It is signed in with old AppleID which does not exist. Don't know password.

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Trying to deactivate old iphone 6+. It is signed in with old AppleID which does not exist. Don't know password.

I'm trying to deactivate old IPhone 6+ to sell. It is signed in with an old AppleID which does not exist. I deleted that email years ago. I don't know the old password. I have not been using this IPhone for years. Since that IPhone, I have used 7+ and am now using XS Max. My new AppleID is functioning well. I'm not sure if it is the same account with switched Apple ID through the years or not.

Posted on Sep 26, 2019 11:41 AM

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Answer 1

Eric Root

Level 10

685,323 points

Sep 26, 2019 12:28 PM in response to VobbyB

if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.

Genius Bar Reservation US

or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option.

Apple Support using Twitter

Or fill out and submit this form.

If applicable, also take a copy of the death certificate and a copy of the will or a document that shows you inherited it.

How to request access to a deceased family member's Apple accounts

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Trying to deactivate old iphone 6+. It is signed in with old AppleID which does not exist. Don't know password.

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