iPhone could not be updated because the firmware file is not compatible
Why did I receive this message, attempting to update my iPhone 8 to IOS 13?
iPhone 8
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Why did I receive this message, attempting to update my iPhone 8 to IOS 13?
iPhone 8
Hello jk10003 and welcome to Apple Support Communities.
I see you're having an issue with an error relating to firmware when trying to update your iPhone to iOS 13.
Take a look at these articles:
If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support
Get help with iOS update and restore errors - Apple Support
If you try all of the steps listed here and still have this issue, you'll find a link at the very end of the second article that will allow you to contact Apple Support for additional help.
Cheers.
Hello jk10003 and welcome to Apple Support Communities.
I see you're having an issue with an error relating to firmware when trying to update your iPhone to iOS 13.
Take a look at these articles:
If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support
Get help with iOS update and restore errors - Apple Support
If you try all of the steps listed here and still have this issue, you'll find a link at the very end of the second article that will allow you to contact Apple Support for additional help.
Cheers.
I was trying to do the update through iTunes. Apple Support told me to disconnect and update from the internet, without iTunes. That worked.
Hi jk10003.
I'm glad to hear you got it resolved!
Cheers.
iPhone could not be updated because the firmware file is not compatible