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Two Factor authentication going to wrong phone number

iPhone XS Max Plus. i have my own Apple ID and my wife and daughter share a second ID. When two factor authentication is required the message indicates a code has been sent but the.code is being directed to my daughters phone number. I have doubled checked to ensure I am signed in to my Apple ID and I am! Incredibly frustrating! HELP anyone

iPhone XS

Posted on Sep 27, 2019 9:55 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 30, 2019 7:24 AM

Hello njseeker,


Welcome to Apple Support Communities!


I understand from your post that the verification code is being sent to your daughters phone instead of yours. I am happy to help you with this.


"Keep your trusted phone numbers up to date

To use two-factor authentication, you need at least one trusted phone number on file where you can receive verification codes. Consider verifying an additional trusted phone number other than your own phone number. If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account.

You can update your trusted phone numbers when you follow these steps:

  1. Go to your Apple ID account page.
  2. Sign in with your Apple ID.
  3. Go to the Security section and click Edit.

If you want to add a phone number, click Add a Trusted Phone Number and enter the phone number. Choose to verify the number with a text message or automated phone call, and click Continue. To remove a trusted phone number, click  next to the phone number you want to remove.

View and manage your trusted devices

You can view and manage a list of your trusted devices in the Devices section of your Apple ID account page.

  1. Go to your Apple ID account page.
  2. Sign in with your Apple ID.
  3. Go to the Devices section.

The device list shows the devices that you're currently signed in to with your Apple ID. Select a device to view the model, serial number, and other useful information, including whether or not the device is trusted and can be used to receive Apple ID verification codes.

You can also remove a trusted device. Removing a trusted device will ensure that it can no longer display verification codes and that access to iCloud, and other Apple services on the device, is blocked until you sign in again with two-factor authentication. If you need to find or erase your device before you remove it from your trusted device list, you can use Find My iPhone. "


Two-factor authentication for Apple ID


Let me know if you have any questions.

Have a great day!

1 reply
Question marked as Top-ranking reply

Sep 30, 2019 7:24 AM in response to njseeker

Hello njseeker,


Welcome to Apple Support Communities!


I understand from your post that the verification code is being sent to your daughters phone instead of yours. I am happy to help you with this.


"Keep your trusted phone numbers up to date

To use two-factor authentication, you need at least one trusted phone number on file where you can receive verification codes. Consider verifying an additional trusted phone number other than your own phone number. If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account.

You can update your trusted phone numbers when you follow these steps:

  1. Go to your Apple ID account page.
  2. Sign in with your Apple ID.
  3. Go to the Security section and click Edit.

If you want to add a phone number, click Add a Trusted Phone Number and enter the phone number. Choose to verify the number with a text message or automated phone call, and click Continue. To remove a trusted phone number, click  next to the phone number you want to remove.

View and manage your trusted devices

You can view and manage a list of your trusted devices in the Devices section of your Apple ID account page.

  1. Go to your Apple ID account page.
  2. Sign in with your Apple ID.
  3. Go to the Devices section.

The device list shows the devices that you're currently signed in to with your Apple ID. Select a device to view the model, serial number, and other useful information, including whether or not the device is trusted and can be used to receive Apple ID verification codes.

You can also remove a trusted device. Removing a trusted device will ensure that it can no longer display verification codes and that access to iCloud, and other Apple services on the device, is blocked until you sign in again with two-factor authentication. If you need to find or erase your device before you remove it from your trusted device list, you can use Find My iPhone. "


Two-factor authentication for Apple ID


Let me know if you have any questions.

Have a great day!

Two Factor authentication going to wrong phone number

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