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Aymen_K Author

Level 1

5 points

Battery draining while charging

I woke up and noticed my phone didn’t charge , the battery percentage is going down 1% every 3mn i have an iPhone 7 plus with IOS 12.4

Posted on Sep 28, 2019 12:19 AM

Top-ranking reply

jeremy_v

Community Specialist

Posted on Sep 30, 2019 2:07 PM

Hello Aymen_K,

Thank you for using the Apple Support Communities! Based on the details provided, your iPhone did not take a charge and your battery is now draining. I can help.

If your iPhone is no longer charging, you'll want to follow these steps to help: If your iPhone, iPad, or iPod touch won't charge - Apple Support The troubleshooting here includes trying to charge your iPhone with a different Lightning cable, power adapter and power source. Let me know if you are able to isolate the issue down to your iPhone, or one of your charging components to get your phone charging successfully again.

Kindest Regards.

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Battery draining while charging

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