Powerbeats Pro sometimes won't charge one of the headphones

Once again left earbud not charging well. Tired of getting ready for a run only to find one of them not charged. After the first three or four times finding them dead I am super careful to place them on the charger... still having issues. For the price should not have to constantly fiddle with them.

I definitely have this same issue. I have to pay ridiculous attention to the whether they are actually charging. The responses from Apple and its specialists are repetitive and ignore what is being said in the complaint. These are clean headphones that do not need a new cable or anything obvious. The headphones will not easily connect to the charging pins. I wish they would give a solution or admit a design flaw. Love the headphones. Don't want to spend minutes trying to get them to get them set to charge and even then not be totally sure.

This link takes you to Mac support.

Nothing to do with these headphones.

Some of us are frustrated and your short answer strikes me as dismissive.

Adding a link that isn't to the correct page just adds to the irritated feeling started by the previous suggestions of changing the cable, making sure they're clean, and resetting them.

Sharing my experience, although I hardly believe it myself. I cleaned the pins on the headphones and inside the case with a qtip and isopropyl alchohol. I do this once a week. Waited about a month since my post (on 12/28/19) and to this day, I haven't had any problems since. The headphones charge properly every day. It's the craziest thing.

This happens to me with my left powerbeat pro I’ll put them in the case and press a little to ensure they are charging but at least 3 times a week I’ll open the case to find that only the right powerbeat has charged. Further more my right powerbeat will intermittently fail to connect when I take it out of the case. I sent the powerbeats in for repair after someone at the Apple store replicated the problem though when sent In for repair they were not able to replicate the issues. Since getting my powerbeats back the right disconnects less often than before but it seems like the left one fails to charge more often.

This is good to know. I've been dealing w/ the same exact issues and online/phone refuse to believe it's systemic. I'm going to bring it into the store and ask for the same deal and swap for the airpod pros.

Yes this happens to me as well, noticeable on the right ear bud. At first I thought they might be overlapping when I close the case but that is not the case. I think there is something with my case.

My powerbeats pro actually came with the right bug dead out of the box. So I left it on the charger and got it to charge. Since then I noticed that the right ear bud doesn't always charge even though I have been making sure they click and make a magnetic connection every time. I've come to find that when the left ear bud is 100% full and my right ear bud is on 0% because it didn't charge, the only way to get the right ear bud to charge is to leave the case open. Otherwise, if i put them both back in to charge the right ear but only charges for a few minutes then completely dies out again.

I’ve been getting this more and more as time goes by. Nowadays I unlock my iPhone and make sure both PowerBeats are charging before I close the case. But occasionally, even if they were both charging before closing the case, the next day I'll pop them out only to find that the Left is down to 40% while the Right is fully charged.

It can be quite difficult to even get them to charge in the first place. Sometimes I have to pull them out and stick them back in half a dozen times before they’ll start charging. One thing I’ve found is that rubbing my finger on the connectors just once is often enough to get the connection working again.

The problem with them not powering on is even more irritating, because I don’t usually take my case with me when I head to the gym or head out for a run. Both PowerBeats may work fine when I first put them on, but then I take them out of my ears while driving, and when I put them back on, sometimes the Right one won’t wake. And since the only way to force a wake is to put it back in the case and pull it out, I’m SoL.

"Everything automated” is great when it actually works. But when it’s so unreliable, it’s a huge nuisance. I’d rather have a power button than have to babysit this “automated” process. Likewise with the magnets that are not even strong enough to keep the PowerBeats plugged-in.

Hello NYCfan2014,

Thank you for visiting Apple Support Communities. It sounds like you're having trouble charging your Powerbeats Pro. I'd be happy to provide information that may help.

1. Make sure that the earbuds are seated properly in the case.
2. Use another power source or a different cable.
3. Clean the earbuds; then make sure that they are completely dry: Clean your Powerbeats Pro.
4. Reset your Powerbeat Pro earbuds: Reset your Beats earphones.

Good luck!

I’ll have to try that.

craziest thing happened today though. My work’s thinkpad was not giving me any volume, and when I checked it was connected to my power beats pro while they were inside their case. Just opened my power beats case and the right earphone was properly snapped in and surely it was almost dead and the left was fully charged.

im thinking the earbuds are not fully sensing when they’re on the case or when they are out of the case. ?

will be cleaning them next.

The worst part is that simply closing the case or moving it around can be enough to pop an earbud out of its Charging state. I now make sure my earbuds are charging before I close the case (the iPhone will get a popup if both earbuds are charging and the case is open), and after, as well (by looking at the Battery widget in Today).

Sometimes the buds are charging before closing the case, and closing it causes one of the buds to stop charging. Sometimes picking up the case causes one of the buds to stop charging. Sometimes my case has been sitting for hours on my desk, and I suddenly get a Shortcuts notification telling me my iPhone is now connected to my Powerbeats Pro.

This is absolutely terrible design and QA.

Adding my anecdote to this growing list. I am regularly finding mine don’t charge. I bought them when they were first released and am wondering if they have changed the design. Sent mine off for repair today. If that doesn’t work, I’ll see if I can get a credit note but they’re over 6 months old now.

Mine no longer charge after 6 months of endless fidgeting with the charging case. I'm done with Beats products for life. Garbage product and laughable support from Apple.