Powerbeats Pro's Volume Control Not Working After iOS 13.1.1 Update.

Exactly the same issue here - definitely a bug in IOS 13 (I’m on the latest patch and the issue continues).

Steps to resolve have to be carried out each time I want to use the Powerbeats Pro.

1. Access Bluetooth in settings.
2. Select (i) icon next to device name and select ‘Disconnect device’ if not already disconnected.
3. Select ‘forget device’.
4. Put both earphones in the Powerbeats Pro charger case and hold down the ‘Reset’ button for approximately 15 seconds (until the light on the front flashes red and white simultaneously.
5. You should now see the ‘Connect’ pop up display on your iPhone (as if connecting the earphones from new).
6. Follow the connection steps - and all should be ok (until the next time you want to use them).

I selected ‘No’ to Siri and Announcing Messages.

I suspect the code for earphones has been altered to account for AirPod Pro - and something has gone amiss for Powerbeats Pro in the process.

First major issue for me after 2 months of usage was connectivity. It connects and disconnects all the time that you can’t play any song. Sent it for repair. Came back to me after a week of repair with functioning connectivity but volume and play button not working. Went to Apple Genius bar. They took it behind their doors away from public vicinity then volume and play button are working already. After a week (just last week), volume and play button are not working anymore. It annoys me but I’ll live with it. The connection problem that I had was way WORSE because it makes the Powerbeats Pro NON FUNCTIONAL.

I HOPE APPLE WILL SOLVE THIS. IF NOT, I WILL NO LONGER BUY ANY BLUETOOTH DEVICE FROM APPLE AND WILL BE THE NUMBER 1 AMBASSADOR NOT TO BUY THESE SH#TTY PRODUCTS.

Hello op3nstring,

Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are having a volume issue with your iPhone and Powerbeats Pro earphones but you don't have this issue with your MacBook Pro. To help with this, please restart your iPhone, reset your Powerbeats Pro earphones and test your issue again. If you're still having this issue, please contact Apple for further assistance.

Restart your iPhone, iPad, or iPod touch

Reset your Beats earphones

Contact Apple Support 

Cheers!

iOS 13.2 having the same issue. Powerbeats pro volume button is not working when connecting to iPhone but function normally with MacBook Air, Apple Watch 4. It also seems to display a generic bluetooth icon/symbol in the airplay tab (instead of the actual powerboat pro icon) or sometimes a headphone symbol is displayed instead.

I'm having the same exact issue. Very frustrating. $250 earbuds should get better support from Apple. It might be best to return them and get something more affordable that works like it is suppose too.

Ios 13.3 powerbeats pro issue continues to exist, volume controls isnt working, is this how apple make money, give loyal clients worthless ****, just to make another segment of your wireless headphones sell to consumers? I hope you can fix this otherwise another client will move to samsung

I fixed the volume function after the reset but it started dropping out of connection (sometimes just audio drops out, sometimes the actual connection). I supposed when my phone is connected to 6 Bluetooth devices, that can be help. But I would definitely stop by Apple store to send them for an inspection.

I have noticed the same issue. Is there a solution already?in iOS13.2 the problem still exists

Same problem here. Only doesn't work with iPhone. Other devices are fine.

Thanks heaps I'd tried just resetting the headphones and not forgetting the device in the phone bluetooth settings.

Same problem here. So frustrating. ...and there where $250!

My Powerbeats sound control doesn’t work anymore since the update iOS ipad 13.3.

Still exist

I tried the reset method and no joy, for iPad Pro and iPhone!

Do they know that we’re struggling with that? Is there a comment from them acknowledging the problem ?