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Yh2002 Author

Level 1

4 points

Phone is disabled

I bought a new iphone and set a passcode but then i forgot about it and now my phone is disabled and i don't think i will remmeber it how can i solve this i want to factory reset it on iTunes but couldn't. I tried connecting it but it didn't gave me a factory reset button

iPhone XR

Posted on Sep 29, 2019 5:06 AM

Best reply

sergekills

Level 7

33,251 points

Posted on Sep 29, 2019 5:07 AM

You have to follow the steps from the article below to perform a restore:

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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Phone is disabled

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