Image Capture is broken.

Question

Image Capture is broken.

I would like to re-ask a question that got no satisfactory reply. Patrick Quin wrote: Image Capture... won't let me select images, it lags and will no longer allow me to drag and drop. Preview does the same. I know everyone will say "just use Photos" but I hate Photos as much as I hated iPhoto.

Any ideas on how else I can do the extremely easy task of importing camera files into the Pictures folder? (I'm running Mojave, everything is fully updated and this was happening with the last OSX as well.

Thanks." Same here. I really need Image Capture to work again. I'm a photographer who has zero use for the Photos app - I want to be able to select, drag and drop and delete image on my iPhone from Image Capture on my Mac. Everything is updated. Thanks.

Posted on Sep 29, 2019 5:36 PM

Reply

Answer 1

Sep 29, 2019 10:56 PM in response to LidsvilleBrown

I have always used Image Capture for imports and it has always worked as expected (I don't use drag and drop with it). Usually I import everything but selecting individual files also works. I have heard that importing new timelapse videos might cause problems (?) but I haven't experienced that.

Have you done the usual troubleshooting like reset SMC and PRAM, safe boot, Recovery mode Disk First Aid, rebuild Image Capture prefs, try another account, try another USB cable, reformat the SD card on the camera, test-import just a few simple .jpg or .cr2, then more complex images and videos etc.

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Answer 2

Oct 2, 2019 11:21 AM in response to LidsvilleBrown

I use Image Capture without issues.

I suggest you try using in List View as some people have reported some difficulties when in Icon View. And use the Import button rather than drag and drop if that doesn’t work for you (I wouldn’t know, as I always use Import).

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Answer 3

Old Toad

Level 10

208,105 points

Oct 2, 2019 1:17 PM in response to gaetanofromdenver

What happens when you try to click and drag to select to select multiple images?

What happens if you select import all? (If you can import to a folder on the desktop and then import into Photos from there so Photos will exclude duplicates).

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Answer 4

Oct 2, 2019 10:14 PM in response to gaetanofromdenver

I don't know the exact details but at least with my setup at one point there was a question "Do you trust this computer" that must be accepted before Image Capture can access that phone.

Can you access the phone via iTunes' tabs? Can you try this with another account on the Mac?

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Answer 5

Oct 2, 2019 10:01 AM in response to LidsvilleBrown

I am having this issue as well it was sometime after the last iphone and OS updates. When I plug my phone in neither Photos or image capture will see the photos on my phone.

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