You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Software Update Stuck

Hi,


I have recently just purchased an iPhone 8 and I'm in the process of setting it up. I have clicked the option to recover from icloud backup so I can transfer data from my old iPhone; however, it has taken me to the software update part and seems to be stuck on 'about 2 days remaining'.


Thank you

iPhone 8

Posted on Sep 30, 2019 9:22 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 30, 2019 10:33 AM

Remove and download the iOS update again


If you still can't install the latest version of iOS, try downloading the update again:

  1. Go to Settings > General > [Device name] Storage.
  2. Find the iOS update in the list of apps.
  3. Tap the iOS update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest iOS update.


If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.

1 reply
Question marked as Top-ranking reply

Sep 30, 2019 10:33 AM in response to bekahpatterson

Remove and download the iOS update again


If you still can't install the latest version of iOS, try downloading the update again:

  1. Go to Settings > General > [Device name] Storage.
  2. Find the iOS update in the list of apps.
  3. Tap the iOS update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest iOS update.


If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.

Software Update Stuck

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.