Updating my iPhone 11 to iOS 13.1.2 and it is taking so long...

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Level 1

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Updating my iPhone 11 to iOS 13.1.2 and it is taking so long...

Updating my iPhone 11 to iOS 13.1.2 and it is taking so long, it' been an hour, black screen with apple logo at the middle, the wheel just keep on turning. What shall I do?

iPhone 11

Posted on Sep 30, 2019 2:51 PM

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Answer 1

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Ferd II

Level 10

104,761 points

Sep 30, 2019 2:59 PM in response to bobmata

Follow the advice listed in: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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Answer 2

bobmata Author

Level 1

7 points

Oct 14, 2019 1:10 PM in response to marteenb

I did a force restart. It will go back to the previous update status. I just did set an automatic update so it will just update by itself.

Steps on Force Restart on iPhone 11

force restart your phone and see if it will continue after that.
Press and quickly release the Volume Up Button.
Press and quickly release the Volume Down button.
Then, press and hold the side button until you see the Apple Logo.
Please hold down the power button for 60 seconds."

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Answer 3

bobmata Author

Level 1

7 points

Sep 30, 2019 3:40 PM in response to bobmata

I did a chat from the tech team and helped me with this instructions.

"Thank you so much, let’s try to force restart your phone and see if it will continue after that. On an iPhone X,XS, XS Max, XR or iPhone 8, or iPhone 8 Plus-Press and quickly release the Volume Up Button. Press and quickly release the Volume Down button. Then, press and hold the side button until you see the Apple Logo. Please hold down the power button for 60 seconds."

My phone is back to normal.

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Answer 4

Oct 3, 2019 1:23 AM in response to bobmata

I had the very same issue with my iPhone 11 pro, was updating from 13.1.1 and got stuck on apple logo screen with the wheel...had to force restart and it went back live, but the update never happened...now I’m having second thoughts on whether I should try to update again...

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