apple phone message...is this a scam?

I have received a message from Apple stating that they found a fraud in my devices and suggested I not use any Apple devices until I talk to a rep which they want me to Press #1....I did n't do this request. Is this a scam ?


Posted on Sep 30, 2019 3:15 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 30, 2019 3:28 PM

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

2 replies
Question marked as Top-ranking reply

Sep 30, 2019 3:28 PM in response to lue128

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

apple phone message...is this a scam?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.