no backups available

my husband just got a new iPhone 11 pro and he backed up his old phone prior which it’s also set to automatic backups but when he tried to login to his iCloud on the new phone it said there are no backups available and of course the old phone has been erased

iPhone 11 Pro

Posted on Sep 30, 2019 8:52 PM

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Question marked as Top-ranking reply

Posted on Sep 30, 2019 8:59 PM

What version of iOS was the old iPhone using?


What version of iOS is the new iPhone using?


Update the new iPhone first.

Update your iPhone, iPad, or iPod touch - Apple Support


The new iPhone's iOS version must be greater than or equal to the old iPhone's. And the old iPhone must not have been using beta software.

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no backups available

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