Handwritten notes disappeared

Question

Level 1

11 points

Handwritten notes disappeared

With ios13 all of my handwritten notes are gone. The note object is there however the handwritten contents are kaput. Does anyone know how to resurrect them?

Posted on Sep 30, 2019 9:44 PM

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Answer 1

Teddy_B

Community Specialist

Oct 3, 2019 7:22 AM in response to cipresse

Hello cipresse,

Welcome to the Apple Support Communities. It's understandable to want to retrieve those handwritten notes. I'll be happy to help in any way I can.

This link covers all notes (including handwritten ones) and how to possibly restore them: If you're missing notes on your iPhone, iPad, or iPod touch - Apple Support

If you're still unable to retrieve them, reach out to the Apple Support team here: Contact Apple Support

Have a great day.

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Answer 2

cipresse Author

Level 1

11 points

Oct 3, 2019 7:34 AM in response to Teddy_B

No dice. Help link .... didn’t help.

as I wrote initially the note objects are there but the handwritten portion is not. Typed notes are still there. Handwritten note objects (thumbnails) are still there. Handwritten BLOBs are no longer there.

This is not an issue on my end. I didn’t not delete anything; how could I if the note object is still there? This is a gross DB entity issue between pre iOS 13 and post iOS 13. I’ve spent 2.5 hours on the phone with 5 apple support engineers on this. Apple, on their own, opted to escalate this issue to engineering.

FWIW.

—G4M

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Answer 3

tkaman

Level 1

14 points

Oct 5, 2019 7:33 PM in response to cipresse

I'm also seeing this problem after upgrading to iPadOS13. Handwritten notes only sync the title on my iPhoneXr and MacBook Pro with a block saying "loading". I did find one handwritten note (made after iPadOS 13 update) in a Notes folder on my iCloud account but when I tried to view it everything disappeared. Also, all handwritten notes made before the iPadOS13 update have vanished.

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Handwritten notes disappeared

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