Update

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Level 1

8 points

Update

My iPhone 7 hasn’t even updated to 12.4, and it won’t let me install the update even with wifi and plugged in. I tried on my computer but then it said my phone was up to date.

iPhone 7

Posted on Oct 1, 2019 12:00 PM

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Answer 1

Best reply

Lawrence Finch

Level 10

204,128 points

Oct 1, 2019 2:51 PM in response to kaylamarie65

Turn off Automatic Updates.
Delete the downloaded 12.4 image.
See if there is a beta profile by going to Settings/General and scrolling to the bottom. If there is a listing for Profiles (right after VPN) open it, tap on the beta profile, and delete it.
Press HOME.
Kill the Settings app-->How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support
Restart the phone-->Restart your iPhone, iPad, or iPod touch - Apple Support
After logging in, go to Settings/General/Update

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Answer 2

kaylamarie65 Author

Level 1

8 points

Oct 1, 2019 2:29 PM in response to Mirdham PL

Basically, my goal is to get the new ios 13 update, but i don’t even have 12.4, i have downloaded 12.4, but when i press install the attached picture comes up

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Answer 3

kaylamarie65 Author

Level 1

8 points

Oct 1, 2019 2:34 PM in response to Lawrence Finch

I did that, but it still says I need to get the ios 12.4 but when I try, I can’t.

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Answer 4

Oct 1, 2019 12:05 PM in response to kaylamarie65

I will check what Version of iOS you currently has. If you have marked automated update it is possible that iPhone is already updated with current Version of iOS.

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Answer 5

Oct 1, 2019 2:31 PM in response to kaylamarie65

You have a download of 12.4 on the phone that was never installed. Go to Settings/General/iPhone Storage and delete it. You should then be able to update to iOS 13.1.2.

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Answer 6

kaylamarie65 Author

Level 1

8 points

Oct 1, 2019 2:57 PM in response to Lawrence Finch

Okay, thank you. I will do this. Should i back up my phone first?

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