iPhone 11 Pro wont turn on

After ios 13.1.2 update iphone 11 pro wont turn on. Phone stuck on apple logo screen!

What i need to do? I cant reset the phone or enter in DFU mode!

iPhone 11 Pro

Posted on Oct 1, 2019 12:19 PM

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Question marked as Top-ranking reply

Posted on Oct 3, 2019 3:04 PM

Hi MaartinsM,


Welcome to Apple Support Communities. It sounds like your iPhone 11 Pro is stuck on an Apple logo with a spinning gear, and I’d like to assist. 


First, try restarting the iPhone normally: Restart your iPhone, iPad, or iPod touch


If the issue persists, follow the steps in the section, “If your device turns on but gets stuck during start up” here: If your iPhone, iPad, or iPod touch won't turn on or is frozen


If you’re still having trouble, contact Apple Support for further assistance: Get Support


I hope this information was useful. Kind regards.

1 reply
Question marked as Top-ranking reply

Oct 3, 2019 3:04 PM in response to MaartinsM

Hi MaartinsM,


Welcome to Apple Support Communities. It sounds like your iPhone 11 Pro is stuck on an Apple logo with a spinning gear, and I’d like to assist. 


First, try restarting the iPhone normally: Restart your iPhone, iPad, or iPod touch


If the issue persists, follow the steps in the section, “If your device turns on but gets stuck during start up” here: If your iPhone, iPad, or iPod touch won't turn on or is frozen


If you’re still having trouble, contact Apple Support for further assistance: Get Support


I hope this information was useful. Kind regards.

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iPhone 11 Pro wont turn on

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