Arcade Free trial “Cancellation” is inconsistent with other Apps’ cancellations and now I’m punished for not noticing the difference

I know it has been mentioned before, but I find this “cancellation” mode of Apple Arcade user-hostile, confusing and inconsistent to the general App Store logic. You see, every other app is listed as expired under the EXPIRED label, yet Apple Arcade is listed as Cancelled (under a misleading label, if you ask me).


I bet I’m not the first one to “Cancel” the free trial without noticing that the effect would be immediate. Philosophically speaking, why would I want to cancel a free access to anything? You see where I circled “Free for 1 month”? Well, I tried it for like 3 hours and now it’s not free for me anymore because I pressed the wrong button. So, this label kind of lies.


Either way, like I said I find this Apple practice non-user friendly and inconsistent and I’d like to request “my” free trial month back but I can’t seem to find the appropriate link to do it.


For what it matters, I didn’t even liked the 5 games I tried before “cancelling” , but yet I’d like to get it back just for justice’s sake.


Where do I report this?


Thanks.


Posted on Oct 1, 2019 12:48 PM

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3 replies

Oct 1, 2019 1:18 PM in response to immortalwind

See https://ios.gadgethacks.com/news/psa-dont-cancel-your-apple-arcade-free-trial-until-last-possible-second-0206253/. I'm not sure where else I heard about it, and I cannot find a particular reference in an Apple support document, but it is clear from the cancellation dialog that the trial service will cease if you cancel the free trial. "Your service ends immediately if you cancel your trial". Choices are Back and Cancel Free Trial, far enough away from each other so you shouldn't be able to make a mistake.



You can try your luck with iTunes - Official Apple Support, but I doubt you'll get far.


tt2

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Arcade Free trial “Cancellation” is inconsistent with other Apps’ cancellations and now I’m punished for not noticing the difference

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