Apple Music Crashing on iPad After IOS 13 Update

Same here, since iOS13 update on my iPhone 8, apple music app keeps freezing, then crashing. I've tried the usual list of problem solving, but the issue remains. It does seem to come and go though, but I can't replicate that.

• force restart app
• restart phone
• sign out/in iCloud
• reset network settings

I have had the same EXACT experience after updating iPad Mini4 to 13.1.2 and have tried all of the above as well (offloading, redownloading, forced shutdown, etc., deleting other media (although have plenty of storage)), but to no avail. It is rare since the upgrade that when I open Apple Music, all my playlists actually load. Even when they do, I cannot access (file there, but blank inside). Any other suggestions?

Same problem here. I have spent a fortune on itunes and have several playlists that I use everyday. The music screen usually freezes and my playlists freeze when I try to open one. Every once and a while more show up but I still can't play music from them. I have tried all restoring methods with no luck

Same here, MacBook Pro 2017 - updated yesterday and since then the new "Music" app has been extremely slow. Pretty much crashed earlier when changing track from the notification centre. Was fine before the update.

I am also affected: iOS 13.1.2 on an iPod touch 7 256gb.

I can choose a song to play, but when I am scrolling through the playlists the app freezes and after a few seconds the playing song also stops then. Restarting the iPod, restoring it or redownloading the songs did not help.

Everything works fine on an Touch 6 with iOS 12.4.2.

Are crash reports automatically send to Apple, if you choose to share them in the privacy settings?

I don't know if they are automatically shared, but after spending one hour on the phone with Apple support, it seems clear to me that submitting a bug report (as detailed above) is necessary for them to know exactly the issue.

Thank you for starting this thread. I’m having the same issues, tried all the same troubleshooting methods and still my music app freezes on my iPad mini 4. I was starting to think that my beloved mini was starting to die on me. I unlinked Apple Music from my music app (after restoring iPad), but the freezing/crashing continues. It’s definitely an issue between the music app and the new iOS 13.1.2 update. On another note, the music app on my iPhone X works perfectly fine, with all of my playlists loading and running smoothly, as well as my 2017 MacBook Air 13. I hope Apple does something about this... SOON!

I have the same issue with my IPad mini 4. I am surprised and disappointed that this apparently widespread issue remains unresolved after 9 days. Is this even being worked on or is Apple ignoring this issue?

Something worked for me hopefully it works for you.

i found that my iPad could not process the info of a large amount of playlists within a folder. I broke my main folder into several different folders and placed a limited amount in each folder and they know open for me

Thank you for the solution, but I have been revising my play lists for the past decade and some contain over 1,000 songs, out of my 9,800 song library. Instead I will await a solution from Apple, if it ever comes. I hope their plan isn’t, go buy another device.

I’m having the exact same issue. Its doing exactly what you described above for me. I’ve turned Apple Music off and back on, restarted, signed out of Apple ID and back in. I’ve reset settings, network settings and factory restored (as new and as a restore to see if different). The same thing always happens. It might work for 5-10 minutes after some of these steps but then it starts again. It’s annoying and disappointing that Apple would release this.

Same exact issue as explained in threads. I am a fitness instructor and use my years worth of created playlists everyday. I have tried everything that has been mentioned. I spent hours on this including a useless Apple chat for 1 1/2 hrs and a phone call with a “senior technician” for an additional hour. I was supposed to receive a call back today that never happened. I said this is a known issue with the 13.1.2 ios upgrade and they refuse to acknowledge. I am out of my mind over this.

This is one of the most annoying issues I’ve had from an Apple iOS update in awhile. I’ve contacted Apple several times and had callbacks scheduled and all I ever get is emails saying they tried to call— even though nobody ever called — so I’ll have to just call and wait on hold later. I’m disappointed that the new iOS/iPadOS has been out for awhile now and this bug is still happening.