Is anyone else experiencing issues importing to pc with Iphone 11 pro max?

Random95

Keep originals worked for me, maybe you didn’t close the settings app after changing the setting on that, read below how I did it, also make sure you are signed out of iCloud.

"Something went wrong. Your files might not have been imported"

If you get this message, there’s a way to solve it without giving up and having to end up buying something to import your photos from iPhone to the PC. 

Go to you’re iPhones settings, scroll down to - Photos - scroll down to - TRANSFER TO MAC OR PC - which most likely is set to - Automatic - all you have to do is switch it to - Keep Originals - and that should solve the problem. To be safe, close the apps you have running by pressing the home button twice and swiping up, then plug in your iPhone cord to the USB of your PC, allow your phone to trust the computer, and choose to imort your photos to computer. 

P.S. make sure once it begins to import that your cord doesn’t move around or accidentally unplug, the photos that were importing will still be imported but you will receive the same message again, and will just have fix the cord and re-import the photos that had not been imported (the app will automatically select them for you)

Hope this helps because it certainly worked for me. 

Additional information: App used to import - Windows Photo App 

Phone - iPhone8 

Windows version - Windows 10

https://www.youtube.com/watch?v=m0pTy7AmI3s

This video sorted it for me. As others have said it is mega annoying, with many "f's", that Apple can't f***ing sort it.

No matter what I do this import issue has not worked. I run a multimedia company and we've used just about every thing out there to shoot, so many cameras, drones, android phones, other phones and I've never run into an issue as bad as this. I actually really like the iPhone 11 pro camera system, but Apple has been no help at all in resolving this issue. I've done customer support, genius bar, managers you name it and all I've gotten really is basically we don't know with a PC, I can show you easily on a Mac. It's quite unacceptable when you spend this amount to have such an issue that Apple can't resolve.

I'm having the same exact issue with my iPhone 11. Were you able to figure out a solution or reason why it does not work?

My solution was the exact opposite. I kept getting Something Went Wrong until I went to Settings > Photos, and changed "Transfer to Mac or PC" to "Keep Originals". Now it works without an issue. Go figure.

Hey there giioquiin,

Thanks for reaching out in Apple Support Communities. Congratulations on getting your new iPhone 11 Pro Max. I understand you’re having some issues importing your photos from your iPhone to your Mac and PC. It sounds like you’ve done some great troubleshooting steps so far and I’ll be happy to help.

First, take a look to see if you have iCloud Photos enabled on your iPhone in Settings > Photos; if so, I'd suggest using the "iCloud Photos" steps in the following resource to set up iCloud for Windows and use iCloud Photos on your PC: Transfer photos and videos from your iPhone, iPad, or iPod touch

If you're not using iCloud Photos, it's possible that the Windows 10 version 1903 update can help with the error you see. Try installing the update and test importing again: Get the Windows 10 May 2019 Update

Lastly, check Settings > Photos, then verify "Transfer to Mac or PC" is set to "Automatic"

If you're still unable to successfully import your photos, reach out to Apple for additional assistance: Contact Apple Support

Best Wishes.

It's January 2020, and this problem still persists...even with the very latest Windows 10 updates. Checking "Keep Originals" is not even working for me.

Yes! Thank you! You're smarter than the geniuses at Apple who were of no help here.

Good

ok

iPhone 11pro max

Bro213

I'm having the same issues. So frustrating since I purchased the Iphone 11 Pro Mas specifically for the photo capabilities. I am unable to transfer photos from phone to PC. It starts the transfer and then I get a message "A Device has stopped working".

Appreciate any help on this!

I am unable to import videos from iphone11 Pro Max to my Windows PC. Spoken with Apple Support and my own IT people. I can import photos but when trying to import videos (regardless of method) it will

begin importing and then abruptly stop and I get a message that the device is no longer working. Would appreciate any help.

@mgrantz

This worked great. Thanks!