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I'm trying to gift an app from the App Store, but every time I enter the gift info (recipient's email, my name, message) and try to send, I receive the following error: "Invalid Gift. You must enter your sender's email address."
I'm not really sure how to fix this issue. I read somewhere that it might be because of Apple IDs that aren't tied to email addresses, but my Apple ID is.
I'm running iOS 13.1.1 on an iPhone 8 Plus.
iPhone 8 Plus
Looks like the old “T’s & C’s” problem; iTunes terms and conditions have changed, but the message isn’t really clear about that. If you can, find a computer with iTunes and sign-in with your AppleID. Choose “Store” and try to “Send Gift” - a message will pop-up indicating that terms and conditions have changed. Agree to the conditions, then you will again be able to send a gift on iOS or iPadOS.
Looks like the old “T’s & C’s” problem; iTunes terms and conditions have changed, but the message isn’t really clear about that. If you can, find a computer with iTunes and sign-in with your AppleID. Choose “Store” and try to “Send Gift” - a message will pop-up indicating that terms and conditions have changed. Agree to the conditions, then you will again be able to send a gift on iOS or iPadOS.
contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option. You may need to pick a problem that is slightly different than yours to get a chat option.
Ok. So I too ran into not being able to gift and app. After reading about T&C I decided to try something bc I was to lazy to go get my Mac. So here is how you can fix it from your phone. Go into settings choose App Store and iTunes
click on your Apple ID at the top . Once your on the screen where you can see payments etc . Scroll down to where there is an option to add funds to your Apple ID. You can add a custom amount put 1.00 in. Once you confirm you get prompted with the new terms and conditions. Click through it and bam you can now gift apps again.
This looks like a iOS 13 issue... because I tried gifting an app on an iPad running iPadOS 13 and it gave me the “Invalid Gift. You must enter your sender’s address.” Tried an iPhone with iOS 13 same thing... and my AppleID is an email address...
Happened to have an iPhone 5 which has iOS 10. Same AppleID... and I was able to gift the app I was trying to gift...
Apple support told me to send a gift using the iTunes app from a PC or Mac. A window asking me to confirm the Terms and Agreements would appear. After agreeing to the Terms and Conditions, I could the close out of the window. I’m now able to send gifts again from my Apple devices running iOS 13. I also don’t have to fill out the field for my name when sending a gift, because it’s now automatically filled in for me.
I think you’re right about the terms and conditions thing... I’m able to gift now using my iPhone with iOS 13 and when you mentioned this, I remembered that on the old iPhone 5 that I used where it did work... I was prompted with the terms and conditions legal mumbo jumbo... which I agreed to... (which is likely the reason now that it works... and my name does appear in the sender field automatically)
Having to use iTunes on a computer or an older version of iOS is a terrible solution to this problem though given that some people nowadays won’t be using iTunes on a computer and made worse so given the fact that Apple is killing off the computer-based iTunes applications.
Just replying to let you guys to let you know you’re right; it’s a problem with IOS 13. Tried gifting with my new iPhone 11 pro. Didn’t work, so gifted on my previous iPhone X with iOS 12 and it worked. Btw Eric Root you shouldn’t be replying if you’re not going to be productive or helpful. Referring people to Apple support is as helpful as not replying at all.
Hello,
It is possible via the Music app on Catalina. In the Music app, via the preferences General tab, tick the iTunes Store.
In the Music app, then go to iTunes Store on the left hand side. You have access to the iTunes interface. You can do the gift from there, and it asks to accept the new terms and conditions.
Cheers
This makes sense but still didn't work for me. I'm trying to gift an app to another Apple ID but cannot get the option to appear. It doesn't help that Catalina has split iTunes into Music and App Store, the app in question is for iOS so isn't listed in the app store on my MacBook and can't be gifted from there.
I can't understand why they've made the process so awkward.
I'm probably being an idiot but I cannot find any updates terms and conditions on my macbook. I've managed to gift a song to another account which didn't ask me to update and T&C's. I'll keep trying, thanks for the update.
Based on what you posted, it is asking for your email address. You are the sender.
I have the same problem. The system does not recognise a name or Apple ID/ email adress as valid. I logged out with my devices and signed back in but the same problem occurred.
I am having the same issue. Can’t gift from either iPhone or iPad. Both iOS 13.1. Really bad timing, birthday present no go :(
Contact iTunes Support.
Same issue as well. However, it works fine on my devices that are still running iOS 12.
Can't gift app from the App Store.
