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Phone ringing strangely

My iphone rings once at the proper volume and then drops the volume a great deal at the following rings. There is an announcement of who the caller is and my i watch rings as it is supposed to. I checked everything I could in Settings but nothing works. Has this happened to anyone else?

iPhone XS

Posted on Oct 2, 2019 4:47 AM

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Question marked as Top-ranking reply

Posted on Oct 2, 2019 6:10 AM

It happens on ALL iPhones with Face ID and is called Attention Aware. It's actually a terrific feature, one I've grown (and those around me) to appreciate a LOT. It's completely NORMAL and completely EXPECTED behavior.


What your phone is doing is dropping the volume for rings once you've looked at the phone as it knows you are now aware the phone is ringing. People in my office LOVE this!


You can turn Attention Aware features off if you'd like by going into Settings > Accessibility > Face ID & Attention > Attention Aware Features



7 replies
Question marked as Top-ranking reply

Oct 2, 2019 6:10 AM in response to AronK4700

It happens on ALL iPhones with Face ID and is called Attention Aware. It's actually a terrific feature, one I've grown (and those around me) to appreciate a LOT. It's completely NORMAL and completely EXPECTED behavior.


What your phone is doing is dropping the volume for rings once you've looked at the phone as it knows you are now aware the phone is ringing. People in my office LOVE this!


You can turn Attention Aware features off if you'd like by going into Settings > Accessibility > Face ID & Attention > Attention Aware Features



Phone ringing strangely

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