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iphone 11 pro max crashing

Since 10/2/19 i have encounter a bug where my iphone 11 pro max is crashing. The phone will randomly shut down and restart it self. I could be watching youtube or doing anything on any app and the phone will shut down and restart, even on full charge. At one instance it did that multiple times in a row. Every time it would restart i would add my passcode and get on home screen and it would crash again. It just did that today too. I am currently on the latest update 13.1.2. Anybody else have the same problem?

iPhone 11 Pro Max

Posted on Oct 3, 2019 7:39 AM

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Posted on Oct 5, 2019 2:01 PM

Extra info! Turns out I managed to snap 3 screenshots of my phone when it froze, in those pictures everything looks fine, music was paused (same time stamp on all 3) faceID actually unlocked, so that was also working! Adjusted the volume down from 60%..

even managed to start “magnifying glass” by tapping the pwr button 3 times because I got a black screenshot of this too. So the phone was running behind the mess..


Fix this apple, please!

(last photo cut in half by me)

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Oct 5, 2019 2:01 PM in response to exQuiz_It-_-

Extra info! Turns out I managed to snap 3 screenshots of my phone when it froze, in those pictures everything looks fine, music was paused (same time stamp on all 3) faceID actually unlocked, so that was also working! Adjusted the volume down from 60%..

even managed to start “magnifying glass” by tapping the pwr button 3 times because I got a black screenshot of this too. So the phone was running behind the mess..


Fix this apple, please!

(last photo cut in half by me)

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Oct 3, 2019 4:32 PM in response to parag211

I have the 11 Pro, same issue. I've yet to have it happen whilst using, but it restarts 5-10 times a day. Also done both most recent software updates, and factory reset twice to exclude any of my old data causing it. Apple Support have also run diagnostics over the phone with no problems found. I've been advised to exchange as it doesn't seem to be software based after those checks were done - I'll be taking it into a store next week. Frustrating for a new phone to have this issue!

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Jan 15, 2020 9:14 AM in response to parag211

I am experiencing the same issue for other apple users "since the ios 13.3 update". It never showed such an issue before I update to the new version.

I tried doing everything possible

  1. No lack of storage space or battery issue
  2. All apps are updated
  3. Tried restore once
  4. Tried OS restore using iTunes

All of the common steps above didn't help so far. I am waiting for the new update from apple because, I have started seeing the crash after the ios13.3 update and it is most likely a software issue. I hope, Apple will fix this issue asap before they started loosing the customers.

The crash experience is multiple times a day when using any apps and no observed during phone calls. No one wanted the phone goes restarting the phone while using apps for video call, meeting, web browsing, social media browsing, bank transaction. Hope, apple understood the priority of this issue


Thanks,

Manu

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Oct 3, 2019 7:48 AM in response to parag211

The crashing seems to be related to the software based on the information we have so far.


You may want to backup your iPhone and reinstall iOS. My concern is that you can always bring data over that will cause a new device to start crashing within weeks of receiving it after you've restored from a backup.

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Oct 5, 2019 10:23 AM in response to parag211

Mine did it right out of the box. Before I even did my iCloud back up. Thought maybe I needed software update. That didn’t help. I don’t keep but a few pictures on my phone & my music from amazon. That’s it. Mine still has random restarts. Im waiting for a replacement phone right now as the green pro max is on back order. It has to be the phone because my 10 X Max didn’t do this prior to this phone. I’m guessing it’s a Ram issue.

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Oct 5, 2019 1:26 PM in response to parag211

Had my first iPhone 11 pro crash today! 1-2h ago!


Was using and listening to music trough Apple Music with my new JayBird Vista, I put down my phone, took out my Vista’s and put them in the charging case which disconnects them from the iPhone and turns them off.


iPhone laid on the table idle for some time with Apple Music, and most probably only Apple Music running in the background because I have a habit of “swiping” away every app to close them. (Music was automatically paused.. Or at least it should have been, right?)


after 5? Minutes or so I grabbed the 11 pro, tried to turn on the screen but everything was black, except the lock-screen version of apple music with the play/pause etc buttons and everything showing! But without battery, cellular,, even the “swipe” Line on the bottom of the screen (in portrait) also the outlines “square” was not even showing. And, my green animated Live Photo (stock) backgroundwas gone..


And the funny thing was when I tried to press the power/wake button again the screen just Dimmed about 5% for each press Until it shut off, and the circle continued.

quite funny actually lol, but inconvenient!


I also got a VPN app (not the, “Free” type. At all..) Always running in the background/system But without Background data activated for that app, and 99% of the rest.. Because how cool is it that your data gets encrypted and sent near light speed to whatever country you choose, pop up and then get sent back even faster! 😎 (and you’re safe on public wifi without risking getting your passwords grabbed.. just an FYI)


(now you can recreate it apple!)


I then hold down power and volume up and after 10? Seconds the apple logo showed (in white, because oled. Ahh)


I am 100% certain that this is a software bug, and not the processor going all quantum and teleporting the electrons over into the wrong Lane/transistor and crashing the phone lol.

Similar stuff happened when I got the 8 plus, around New Years 2017/2018, It was my first iPhone ever and it happened once, then a iOS update came out and it didn’t happen again..


This will probably be an easy fix for Apple! So I wouldn’t worry about it.

How ever, If you cannot restart your device (any device) it’s more likely a hardware fault imo. So just keep holding the power and volume (faceID devices) Until the iPhone restarts and you will most likely not experience it again after it restarts.

Seems to be “quirky” circumstances 😁

But if it happens again I will probably make my own post here about it!





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Oct 10, 2019 8:58 PM in response to parag211

I have the same problem. Apple response suggested it could be app related, but it can even happen overnight when not using apps. Even tried turning of background app refresh but still does it. Reluctant to do a factory reset because of the hassle, and others say it didn’t help. I think Apple need to come up with a solution to this on their latest phones. I wonder what % of new phones have this problem? Is it a manufacturing defect?

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Oct 11, 2019 2:31 AM in response to antollamh

I have the same problem started last night playing a game suddenly reset, so I hard rebooted it all seamed ok. This morning listening to an audio book 3 times it’s self rebooted. Come on Apple this is not a cheap phone I got the 512gb lo one to make sure I’d not run out of memory. I shall be off to the local Apple store tomorrow.🤬

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Oct 11, 2019 8:59 AM in response to TheDonDada

Called Apple support today they say, connect to iTunes and re-install that way. Yep great idea but I’m away for work and no pc. Or as I have consumer rights I can exchange it with 14 days as it should not be doing that.


Mmmm do I sense Apple know more than they are saying. I’ll let you know what happens either way, it is a shame as I really like the phone. I would call it a lemon. But there seam to be a lot in this box 😩

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Oct 11, 2019 11:52 PM in response to parag211

Do you have a case on?

try taking it off and see if the crashes stop.


see what I can replicate on the iPhone 11 pro only when a case is on my combining an accelerometer and proximity sensor combo (basically what you do when answering the phone)


see live demo here.

https://youtu.be/e0ZA9MTF2vw


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Oct 12, 2019 4:59 AM in response to parag211

Actually I blamed the Otterbox case from Apple and wrote a bad review of it. Then I took it out of the case and had it sitting on my desk at work and it restarted at least every hour.


Have to go back and retract my otterbox review on the apple website.


Since this was a restore from an iphone 6s on itunes on my pc, there are a million apps.


The proper thing would be to erase this phone and set it up as a new phone and then add apps (like the tide and astronomy apps not in daily use) only as needed. I am too lazy for that.

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Oct 12, 2019 8:04 AM in response to parag211

Update. So the problem is not cause by any case. For anyone who is thinking it’s there case. After my phone completely crashed last week I had it replaced and so far it’s working fine. No crashes. Did a back up from the clouds so still using the same apps and everything. Don’t think the apps are the issue here. Advice don’t wait too long just go have your phone replaced.

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Oct 13, 2019 5:51 AM in response to Clhconstruction99

I deleted youtube but that did not help.


Here is something peculiar. I decided to backup and then restore the iphone. When I plugged the iphone (using the old USB 2 to lightning bolt cable, not the USB C to lightning bolt cable that came with it) itunes in the computer saw the iphone but would not see anything in it. Meaning that there was no music, etc. And just said "iphone" without my identity.


I am now backing it up over wifi to my icloud. I will see if a full reset will fix it.


This may not matter but the color of the iphone 11 Pro Max is Midnight Green and is Verizon. My wife got her silver one (which is flawless) immediately the first day they were shipping but mine just came four days ago.

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iphone 11 pro max crashing

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